Sales & Information Associate, Retail Park Store in Carlsbad, NM

Job: Full-Time Retail Park Store Associate in Carlsbad, New Mexico

Do you love national parks? Western National Parks Association (WNPA), a nonprofit partner of the National Park Service (NPS), is seeking a Full-Time Retail Park Store Associate who will assist daily retail operations of Carlsbad Caverns National Park Store in Carlsbad, New Mexico. The park store is an extension of the national park experience and we pride ourselves on helping park visitors create lifetime memories. Revenue from purchases made at the park store supports education, research, national park projects, and community engagement at 71 national park units across 12 western states.

Our retail operations team is looking for passionate team members who will support all store functions related to running a retail store including but not limited to achieving sales and high customer service ratings.  In addition to supporting general store operations, you will be responsible for maintaining positive, productive relationships with our National Park partners. If you love being in national parks and believe in working for an organization with a social purpose, this job opportunity is for you!

JOB RESPONSIBILITIES

• Support day-to-day retail store operations.
• Provide excellent visitor and customer service.
• Complete sales transactions.
• Assist retail manager(s) as directed with store duties such as inventory, receiving, stocking, cleaning, organizing and merchandising.
• Responsible for clean and effective merchandising of products.
• Become an expert in the educational value of store products and be able to communicate the significance to store visitors.
• Assist with special events, as requested after normal business hours and on weekends.
• Help conduct physical inventory cycle and year-end counts to ensure accurate inventory.
• Act as an ambassador of WNPA and the NPS to ensure park visitors have meaningful and memorable experiences.

PHYSICAL DEMANDS

For a specific list of physical demands, please contact Human Resources at Recruiting@WNPA.org to request.

TRAVEL

Occasional travel may be required to various local events or speaking engagements. Occasional overnight trips may be required. Additionally, may be required to use personal or company vehicles. 

QUALIFICATIONS & EXPERIENCE

You must have the following qualifications and/or experience unless otherwise noted:

• High School diploma or GED required—unless currently a high school student
• Prior retail and point of sale system experience (preferred).
• Prior supervisory experience (preferred).
• Valid driver’s license.
• Computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint).
• Knowledge of office equipment including computers, printers, calculators, multiline touch tone phones, filing cabinets, photocopiers, and dollies.
• Planning, organization, analyzation, problem solving, multitasking, and communication.
• Knowledge of applicable federal and state laws, and professional business standards.
• Ability to pass NPS background check to obtain necessary security clearance.

WHAT WE CAN DO FOR YOU

We are committed to providing you with an outstanding employee benefits package and support. As a full-time employee, you will be eligible for:

• Choice of 3 premium subsidized PPO Medical plans with built-in HSA or HRA, PPO Dental, Vision, Flex Medical Savings Plan, Dependent Care Savings Plan, Optional Voluntary Term Life, and 403(b) Retirement Plan with a fully vested 100% match up to 8.33% of income after 6 months service.
• Company Paid Benefits include: Short- & Long-Term Disability, a $50,000 Employee Group Life policy, EAP, and Health & Wellness resources.
• Eleven paid holidays, additional paid personal day, accrued paid vacation, and sick time.
• Employee Appreciation: 15% Discount on employee purchases in-store.
• Employee Referral Bonuses

(This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.)

Western National Parks Association is an equal-opportunity employer committed to fostering a respectful and inclusive workplace. We comply with all applicable federal, state, and local employment laws and do not tolerate discrimination or harassment based on legally protected characteristics. Hiring decisions are based on qualifications, merit, and organizational needs.