Lead Tour Guide

Overview

FWI is building a team to provide comprehensive tour and visitor center operations for the Department of the Treasury, Bureau of Engraving and Printing (BEP) Western Currency Facility in Fort Worth, Texas, supporting critical public education initiatives that communicate the significance of U.S. currency manufacturing, history, and security features. As Lead Tour Guide, you will serve as the primary educational resource for diverse audiences including school groups, Congressional constituents, and international visitors, managing both self-guided and guided tour experiences, operating interactive exhibits and theater presentations, and ensuring every visitor receives an exceptional educational experience that reflects the BEP's world-class reputation.

FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment.

**Position is contingent upon contract award**

Work Schedule and Location:On-Site: This full time position will work Tuesday through Friday, 8:00 a.m. to 4:00 p.m. (32 hours/week) at the Bureau of Engraving and Printing Western Currency Facility, 9100 Blue Mound Road, Fort Worth, TX 76131. May require extended early or late hours for special BEP events (3-5 times per year). Closed on federal holidays.

Responsibilities

Oversee tour operations including self-guided and guided tours

Manage crowd control logistics and monitor time constraints for visitor staging and tour walkway access

Distribute and provide instructions for tour wands, written tour spiels, handouts, and maps

Ensure tour wands and materials are sanitized after each use (minimum once daily)

Conduct periodic guided tours for special interest groups and prescheduled Congressional tours

Train and supervise tour staff on English and Spanish tour spiels and approved verbiage

Conduct periodic walkthroughs on tour walkway to monitor visitor experience quality

Answer visitor questions about currency manufacturing, BEP history, and tour content

Operate theater audiovisual equipment and Government-provided public address system

Assist visitors with special needs (wheelchairs, audio description tours, interpreters)

Monitor and ensure operational status of two floors of exhibits and displays

Educate visitors about exhibit and display content during private tours

Inventory tour wands daily and track serial numbers and repair activity

Proactively engage with visitors when not performing other duties

Coordinate with COR regarding equipment malfunctions, maintenance issues, or uncovered questions

Qualifications

Required:

At least one (1) year of verifiable customer service experience with responsibilities in a visitor center, public tour service, and/or retail sales operation

At least one (1) year of verifiable public speaking and/or communications experience to larger groups (more than 30 people), involving making concepts accessible to a variety of ages

Ability to read, write, speak and understand fluent English

Ability to pass Low Risk background check conducted by BEP Personnel Security Branch

U.S. citizen

Desired:

Bilingual proficiency in Spanish (reading, writing, speaking and understanding)

Experience with audiovisual equipment operation

Knowledge of U.S. currency production or related topics

Uniform Requirements:

Government-approved uniforms will be provided and must be worn during all duty hours:

Black, brown, gray or blue short or long sleeve button-down shirt

Pants or skirt in black or khaki (skirts must sit no more than 2 inches above the knee)

Contractor's logo may appear (no more than 3" x 3")

Brown or black socks

Brown or black loafers, flats or dress shoes

FWI is an Equal Opportunity Employer, including disability/vets.

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

Health Insurance

Dental Insurance

Vision Insurance

Long-term and Short-term Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Pay Range

Negotiable