VIP Reservations Agent
Avalon Transportation
Full-time
On-site
North Arlington, New Jersey, United States
$16 - $20 USD hourly
VIP Reservations Agent
Schedule: Full time: Various Shifts Available including Overnight
Salary: Starting at $16 - $20 per hour, based on experience
Sign-on Bonus Available
Position Overview:
Successfully fulfill the client’s transportation needs and enter that information correctly into the reservation or dispatch systems.
Responsibilities and Duties:
- Responsible for answering incoming calls, email requests and online booking requests for service from client.
- Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner.
- Keeping up to date on Avalon’s products, services, policies and procedures.
- Reconfirm future reservations with clients.
- Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences.
- Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally.
- Handles reservations for affiliate work and farms orders to affiliate network as needed.
- Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network.
- Identifies and resolves any problems with incoming orders; escalate as needed.
- Proactively and professionally handle customer service complaints and escalate issues as appropriate to respective department heads.
- Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls.
- Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips.
- Responsible for checking all work at the end of shift.
- Handles and secures greeters when needed.
- Other duties as assigned
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance