We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Summary:
As a AAA Travel Counselor, you will be responsible for providing exceptional travel sales and support experiences to our Members.
*This is an onsite role working full time at our Phoenix 7th St Branch.*
Essential Functions
- Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
- Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction.
- Stays current with world events and latest travel industry developments and trends, and provides relevant information to members.
- Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
- Initiates contact with members and past customers to prospect for new business and encourages repeat business.
- Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.).
Knowledge/Skills/Abilities
- Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills.
- GDS experience required (Apollo/Galileo/Travelport).
- Knowledge of travel products and worldwide geography, the ability to read and interpret maps and brochures.
- Strong consultative selling skills with the ability to listen to members’ needs.
- Bilingual communication skills are a plus.
Education & Experience / Licenses & Certification
- High school diploma or GED equivalent required.
- 2 years of recent experience selling international and domestic travel services.
- Experience working with sales and service standards and goals.
- Travel Institute certification as “CTA, CTC, or CTIE” (preferred).
Work Environment/Physical Requirements
- Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
- May travel by car, plane or other form of transportation to attend business meetings or conferences.
- Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.
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This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.