Travel Coordinator | Praia (Cape Verde) | Full-time (40 Hours) | Temporary

This position provides support to the Travel Department of the Europe North Area. Coordinates travel arrangements for Church missionaries, employees, General Authorities and other Church representatives. Secures travel reservations via air, rail, rental car and hotel throughout the world. Coordinates visa acquisition as needed. Resolves a wide variety of complex travel and/or documentation problems in a responsive and professional manner. Ensures a smooth travel experience for customers.

• Plan travel itineraries, utilizing the most convenient means of travel, advising of options available as well as associated costs.


• Manage the booking of travel reservations for airlines, hotels, trains, automobiles, etc. through the reservations system, internet, or directly with vendors.


• Prepare itineraries, with appropriate detail (restrictions, etc.) and other helpful information for traveller usage.


• Ensure that the appropriate visa is obtained, and documents audited for accuracy, if required.


• Follow appropriate accounting guidelines in the invoicing, payment, and billing of all transactions.


• Correspond regularly with consulates or other governmental bodies, which may include arranging a traveller's personal visit with them.


• Monitor departing and arriving missionaries from and to the Area and liaise effectively with main stakeholders.


• Required: Work outside of normal working hours as needed, which may include but is not limited to; travelling to and from the airport, sorting out emergency travel arrangements (e.g. cancellations, rebooking)

• Two years of college plus two years of travel industry experience or an equivalent combination of education and experience. 


• Professional and clear verbal and written communication skills. 


• Must have excellent customer service skills and be sensitive to client needs. 


• Must have intermediate computer skills and be proficient in Microsoft applications.


• Must be able to work accurately at a high rate of efficiency and take on a large workload. 


• Exhibit professional behaviour including, but not limited to; trust-worthiness, autonomous, have a hands-on approach, engaged, dependable, self-managing, able to prioritize, positive attitude, etc.


• Travel Certification preferred.


• Profficient knowledge of Portuguese and English.