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Tour Staff Specialist

340 G Adventures Inc (USA)
Full-time
Remote friendly
Worldwide

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

Leadership & Engagement

  • Act as an ambassador and role model of the G Adventures core values.

  • Support CEO engagement between CEOs, Local office and G Adventures globally.

  • Contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities.

  • Support the Tour Staff Manager with the implementation of brainstorming sessions, CEO incentive programs and local awards programs.

  • Lead regional engagement initiatives for CEOs and contribute to special projects.

Recruitment & Training

  • Organize all aspects of the recruiting process. This can include reviewing applications, organizing interviews etc.

  • Support the Tour Staff Manager in organizing all aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and in-person), National Geographic Journeys with G Adventures and any other specialized training programs.

  • Support the Tour Staff Manager with CEO forum discussions, ongoing training initiatives and promoting growth in the region (newsletters, videos etc)

  • Assist with all Tour Staff programs and initiatives, global and regional.

  • Create and maintain the CEO Website and ensure all related CEO Resources are updated (Tech Itineraries, Trip Planners, etc)

  • Create necessary manuals and other CEO resources that are region specific.

Performance Management

  • Oversee that CEOs take responsibility for their own trip’s expenses and documents and follow up when needed. 

  • Monitor CEO comments section on traveller evaluations, making suggestions and providing input.

  • Responsible for administration related to ensuring updates to the CEO Code of Conduct database.

  • Schedule Quarterly CEO Performance Reviews and report on CEO performance as needed. Support with 1:1 reviews.

  • Support Tour Staff Manager with actions related to CEO Performance issues as asked.

Administration

  • Perform all administrative duties related to the onboarding of new and returning Tour Staff: creation of profile in systems, First Aid Certificate, Background Check etc (as permissions allow).

  • Support Tour Staff Manager with CEO contract signing and timely updating of all contracts.

  • Provide monthly departures report for CEO Schedule to Tour Staff Manager and tour assignment in internal system (Polaris).

  • Assist the Tour Staff Manager with management and planning of the Tour Staff schedule. 

  • Responsible for uploading the Tour Staff schedule.

  • Responsible for assisting the Tour Staff Manager / Supervisor in pre and post-trip report and debrief of CEOs (where applicable).

Technology & Systems

  • Manage basic troubleshooting related to our systems.

  • Facilitate ongoing training to CEOs as needed related to systems and how we use them.

  • Provide the technology team feedback on improvements to our systems.
     

Financial

  • Manage timely submission of all aspects of tours in Polaris, checking and supervising money request, dailies, cash flow, post trip emails and general trip expenses.

  • Supporting Finance with review and approval of tour expenses, taking on these duties where necessary. 

  • Responsible for CEO Payroll, Quarterly Bonus, and CEO accounts process.

Support for our Travelers/CIM

  •  Coordinate and assist in ground support for logistical issues during trips and on trip emergencies and assist with critical incident management as requested by the Tour Staff Manager / Supervisor. 

  • Manage non-critical reports, escalate when necessary

  • Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.

  • Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours. 

Commercial

  • Assist the Tour Staff Manager with reviewing Tour Staff feedback to aid in innovation and product enhancement.

Multi-brand

  • Work with Tour Staff Manager to ensure recruitment, training, branding and performance management is tailored to meet the needs of various brands.

What do we offer you?

  • Competitive salary commensurate with the role

  • Competitive benefits package 

  • Birthday day off

  • Vacation time for you to recharge

  • Enhanced Parental Leave

  • Learning and growth opportunities

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.