About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role:
Reporting to the Regional Operations Manager, the Tour Staff Specialist is responsible for assisting the ROM in the management of all CEOs and relevant processes involved in their successful tour operation from start to finish. This includes management of all admin related to CEOs and all aspects of their training, performance management, briefings, swag inventory and other as deemed necessary by the ROM. The Tour Staff Specialist will act as a role model and help mentor the CEOs they work with.
What You'll be Doing:
Multi-Brand
Brand and region agnostic (will likely be required to work across multiple regions/brands);
Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
Leadership
Assist with all CEO programs and initiatives;
Participate in off-site CEO training programs (Wanderer, Engage);
Act as an ambassador and role model of the G Adventures core values;
Mentor and coach CEOs to develop their customer service skills and strengthen their engagement with the business;
Foster a culture of collaboration and innovation through ongoing brainstorming and other sessions with CEOs.
Operations
Work closely with our local partner to monitor the status of and changes to the tour leader schedule;
Participate in briefing and debriefing meetings with CEOs and preparation pre-trip documents;
Oversight of day-to-day itineraries;
Assist local partner and ROM in hiring and training of CEOs, as well as CEO admin.
Commercial
Work closely with the product development, sales, and operations team to review existing CEO feedback to aid in innovation and product enhancement.
Travelers
Assist in CEO related complaint resolution and communicate efficiently with all stakeholders on complaints to deliver appropriate solutions;
Assist with critical incident management as needed.
Desired Skills & Abilities:
3+ years of experience working in the tourism industry
Over the road tour leader experience preferred
Familiarity with the geography of the United States
Exceptional customer service and communication skills
Proficiency in Google Suite and ability to adapt to new technologies
Self-motivated, highly organized, strong office administration and organizational skills
Ability to travel when necessary for the role (a minimum of twice a year, 2 weeks between April and June)
What do we offer you?
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.