Technology Program Manager - Worn Wear

Role: Technology Program Manager – Worn Wear

Years of Experience: 7+

Location: Ventura, CA

COVID-19 Vaccinations: Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.

Patagonia is in business to save our home planet and technology has become a key enabler for this mission. To accelerate our progress, we’re transforming the role of technology at Patagonia and leading key initiatives such as Worn Wear, one of our key circularity pillars.

In your role as Program Manager for Worn Wear, you will be responsible for leading a program that will directly impact our quest to Save Our Home Planet. You will partner with stakeholders at all levels of the organization, creating a program structure across multiple teams that will drive a step change in reuse and lifespan of our products. To do this you will be required to work on multiple workstreams simultaneously, empowering teams, building alignment on direction, and maintaining accountability for successful delivery.

What You’ll Do

• Build a program that encompasses multiple workstreams within Worn Wear from logistics & fulfillment, customer service, digital and retail channels, finance, and more.
• Lead and empower project & product teams to deliver against workstream goals – from discovery, implementation, and continuous evolution.
• Evaluate and manage risk throughout the project.
• Maintain ownership of budget, timelines, and deliverables during all phases of the program to ensure outcomes are realized according to plans.
• Partner with leaders across the organization to align program scope and deliverables to Patagonia’s strategic priorities and mission to Save our Home Planet
• Ensure clarity on program scope, status, and successes through communication to all levels of the organization, including the executive leadership team.

Who You Are

• Purpose Driven: cares deeply about saving our home planet and driving impact through technology
• Collaborator: brings people and teams together, forges common ground, builds trusted relationships
• Innovative: proven ability to think outside of the box and help others do the same
• Strong Communicator: can make the complex simple, for audiences at all levels of the organization
• Emotionally Intelligent: high level of self-awareness, empathy, and interpersonal skills
• Problem Solver: understands the details but able to think big picture and find solutions accordingly
• Resilient and Flexible: able to manage a complex, diverse, and dynamic workload

Experience You Bring

• 7+ years successful program management experience
• Expertise with Microsoft Office applications (Word, Excel, PowerPoint, Visio, Project, DevOps)
• Project Management Professional (PMP) certification – desired
• Experience within the Apparel, Retail or Multi-Channel Industries a plus
• Experience with software implementations across one more of the following areas: ecommerce, WMS, CRM/customer data, product data, ERP, inventory management.
• Understanding of Agile and Agile@Scale methodologies and best practices
• Knowledge of key business functions including e-commerce, retail, customer service, supply chain, operations, etc

Key Competencies for Success

• Navigates Complex Challenges: can bring order to chaos, create only as much structure as is needed, and build a clear path towards achieving a large, complicated goal
• Customer Centricity: Brings deep focus and understanding of the customer experience and uses design thinking and journey mapping techniques to ensure we solve the right problems.
• Stakeholder Management: Can quickly understand the needs and desires of key stakeholders, works to align and shape expectations, and ensures partnership & clarity by insightful communications.