The Supplier Operations Coordinator – Compliance will play a critical role within the Trip Development organization. The Compliance Coordinator is a detail-oriented, organized, motivated individual who will play a key role in supporting our business across all regions. You will work closely with the Hotel and Subcon Operations Teams to ensure that our suppliers are complying with our legal terms and conditions (insurance and otherwise).

This role will monitor supplier insurance compliance and will partner with various stakeholders to ensure we have all proper documentation in place for each type of supplier. Additionally, this role will become an expert on all legal contract terms and work with our Supplier Operations team as well as our Field Staff to ensure our contracts meet internal requirements, comply to our gold standard terms, and protect Backroads’ interests. This role will escalate especially tricky situations and get input from key stakeholders including our broker. The Supplier Operations Compliance Coordinator must be comfortable working with a team, effectively managing priorities and meeting all deadlines.

MAJOR DUTIES AND RESPONSIBILITIES

• Maintain a comprehensive understanding of how Backroads works with suppliers in terms of insurance & legal contract terms
• Conduct recurring supplier compliance audits to ensure that all suppliers have completed and validated all required documentation including certificates of insurance
• Coordinate with internal teams to improve supplier compliance rates with our requirements and to escalate issues when suppliers do not meet requirements
• Create, maintain & communicate reporting on status and progress of compliance to stakeholders regularly
• Be a resource for Supplier Operations teams to help interpret terms and coordinate with suppliers to drive insurance & contract term compliance
• Build on our existing internal knowledge base for our insurance requirements
• Collaborate with multiple functional areas on the development of internal controls and compliance measures
• Liaise with insurance brokers to gather guidance & maintain updated information & requirements

KNOWLEDGE AND ABILITIES

• Strong Communicator. You will have extensive correspondence that relies on you being conversant in our systems, timelines, guidelines, and terminology.
• Organized. You’re an efficient time-manager and can handle the pressure of meeting multiple strict deadlines.
• Ability to work independently and with a team: You will be collaborating and often contributing to discussions amongst internal teams; you also work effectively without a lot of support or structure.
• Problem-Solvers. As an action-oriented self-starter, you’re eager to take the initiative and apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges.
• Personable. You establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives.
• Credible. Ability to quickly develop a thorough understanding of Backroads business timelines and providing administrative support, you quickly establish credibility as a reliable resource.
• Persuasive & Analytical. Outstanding written & verbal negotiation skills.

About Backroads:

At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.

Why Backroads:

At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks: 

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match, flex plan, and parental leave
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
• Outdoor industry discounts and deals
• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• Wellness programs, onsite fitness center, and regular lunchtime bike rides and workouts

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Ranges:

Our office roles are onsite in our Berkeley headquarters, unless specifically noted as 'available for remote'. We do allow one work-from-home day a week, as well as one work-from-anywhere week per year. This pay range is intended for in-person work in our Berkeley, CA headquarters. Pay ranges for remote-eligible roles will be subject to adjustment based on the geolocation of the employee.