Supervisor/Customer Service Rep

Fast Park & Relax has a fabulous opportunity for a positive, high energy, talented individual to apply their leadership skills in the travel industry. We are looking for a candidate that would serve as a customer service representative and supervisor.

Fast Park & Relax, the premier offsite parking company near Cleveland Hopkins International Airport, offers a competitive wage, room for advancement with a national company and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.

Earn $15.00 - $18.00 per hour to start

Available Shift:

• This position will require you to work evenings and weekends 4pm – 12am

We specialize in airport parking and have built our reputation on finding innovative ways to make parking as effortless as possible for decades. If you have a desire to work with a great team, are energetic and organized, you should apply.

Benefits:

• 401(k) with generous company match


• Dental insurance


• Disability insurance


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Summary: Directly supervise and coordinate activities of transportation and facility employees.

Duties and Responsibilities:

• Ensure employees clock in and perform their duties as required for their shift.


• Monitor facility maintenance to ensure it is clean and maintained according to company standards.


• Enforce safety rules and regulations.


• Report vehicle accidents or employee injuries as set forth by company policy.


• Resolve worker problems or collaborate with employees to assist in problem resolution.


• Assist in other capacities and departments as needed.


• Audit daily work of Guest Ambassadors and Drivers.


• Respond accordingly if a shift needs to be filled, find coverage.


• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.


• Other duties as assigned.

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  High school education or equivalent; some college preferred

  
  


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  Some supervisory experience required

  
  


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  A valid state drivers license with a current address and acceptable driving record required

  
  


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  Successful completion of background check and drug test. Must be able to obtain a medical DOT card

  
  

Competencies:

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  Knowledge of business and management principles involved in coordination of people and resources

  
  


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  Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

  
  


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  Competent in conflict and crisis management

  
  


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  Interact effectively with customers, vendors, and employees at all levels of the organization

  
  


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  Desire and drive to be proactive and take ownership of the team and processes

  
  


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  Proficient with Microsoft Office Suite or related software

  
  


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  Honest and ethical

  
  


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  Bringing others together and trying to reconcile differences

  
  


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  Actively looking for ways to help others

  
  


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  Determining causes of operation errors and deciding what to do about it

  
  


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  Pleasant with others, good-natured, cooperative attitude

  
  


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  Reliable, responsible, and dependable

  
  


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  Knowledge of the structure and content of the English language including the spelling and meaning of words

  
  

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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  See details at close and far range

  
  


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  See under low-light conditions and in the presence of a glare or bright lighting

  
  


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  See objects or movements of objects to ones side when eyes are looking ahead

  
  


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  Match or detect differences between colors, including shades of color or brightness

  
  


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  Detect the differences between sounds that vary in pitch and loudness

  
  


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  Judge the distance of an object

  
  


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  Know the direction from which a sound originated

  
  


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  Quickly respond to a signal (sound, light, picture) when it appears

  
  


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  Listen to and understand information presented through spoken words

  
  


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  Read and understand information presented in writing

  
  


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  Make repeated movements of the fingers, hands, and wrists

  
  


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  Exert maximum muscle force to lift, push, pull, or carry objects

  
  


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  Keep balance or stay upright when in an unstable position

  
  


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  Make repeated adjustments to the controls of a machine or a vehicle to exact positions

  
  


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  Coordinate 2 or more limbs while sitting, standing, or lying down

  
  


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  Exert muscle force repeatedly or continuously over time

  
  


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  Use muscle force to propel oneself or to throw an object

  
  


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  Use abdominal and lower back muscles to support part of the body repeatedly or continuously over time

  
  


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  Bend, stretch, twist, or reach with body, arms, and/or legs

  
  

Work Environment and Physical Requirements: Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be exposed to construction and various weather conditions. The noise level in the work environment may range from moderate to loud. This position is performed inside as well as outside weather conditions. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. Occasionally lift and move up to 50 pounds.

Please note, this job posting/description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.