Skagway River Assistant Manager

Hike & Float Rafting Assistant Manager

TIMEFRAME: April - October

QUALIFICATIONS: Valid Real ID, Wilderness First Responder (Required - available to receive on site), CPR/First Aid (Required), Swift Water Rescue (Required - available to receive on site)

The Assistant Manager's position, in addition to their guiding duties, helps keep the program running smoothly alongside the River Manager. The Assistant Manager shares office duties with the manager, including making the daily schedule, approving hours, scheduling and taking part in maintenance on rafts or other gear, as well as disciplinary duties. A lot more comes with this position, this is only a general overview and isn’t fully comprehensive. You are responsible for aiding in managing and leading a staff of 10-16 raft guides.  

The Hike & Float Assistant Manager reports directly to the Hike & Float Manager.  

REQUIREMENTS 

• 2+ years guiding, rafting preferred.  

• Prior management experience is helpful. 

• Prior leadership and tourism experience is helpful.   

• Must be able to lift up to 80 pounds repeatedly throughout each day.   

• Must be able to carry loads over uneven ground.   

• Must possess a strong work ethic.   

• Must be punctual.   

• Must be organized.   

• Must have a great, positive attitude.   

• Must be comfortable speaking to large groups of people.   

• Must be willing to work 40+ hours a week throughout the entire season. 

• Must currently have or be willing to obtain Wilderness First Responder and Swift Water Rescue certifications. 

• Must be willing and able to acquire a Skagway chauffer’s permit once onsite.  

SITE RELATED JOB DUTIES 

• Help to run a safe, efficient and high-quality program.   

• Split office duties with the Hike & Float Manager.    

• Provide input for Hike & Float Manager’s weekly reports to Skagway office.   

• Be positive and outgoing when dealing with guides and guests.   

• Responsible for ensuring that all guides follow the policies and procedures outlined in the Skagway Guide Manual, Employee Manual and Emergency Response Manuals through delegation and direct team management.   

• Immediately address any performance or safety issues with guides as they occur and report to the site manager.     

• Ensure that the program is ready and up to operating standards for the start of the season.   

• Ensure that all guides are portraying a professional image to guests and provide top level customer service.   

• In the case of an emergency, coordinate guides to ensure that procedures are accurately followed, and that communication is constant, paperwork is correctly filled out and collected.   

• Ensure all emergency response equipment is correctly stationed, complete, and up to date.   

• Relay the performance and progress of all guides to the Hike & Float Manager.    

• Assist with providing continual training opportunities for guides throughout the season.   

• Attend weekly meetings as requested.   

• Taking inventory of gear and regularly maintaining the programs gear.  

• Together with the Hike & Float Manager, coordinate breakdown of the program at the end of the season.  

• Other duties as dictated by daily needs.

OFFICE RELATED JOB DUTIES (please note that many of these are shared responsibilities): 

• Assist in scheduling and leading program and guide meetings/evaluations. 


• Weekly meeting with Hike and Float Manager, Operations and/or Skagway Program Manager. 


• Time sheets and payroll – assist with employee timecard verifications. 


• Monitor guide hours/overtime for balanced scheduling. 


• Assist in organizing guide appreciation events: dinners and activities, etc. 

The above is a list of general responsibilities and is not comprehensive.

WORKLOAD 

• 40+ hours a week – may be more or less depending on time of season 


• 40% site management 

• 30% guide development/ administration 


• 30% field time/active guiding 


• Division of hours will vary throughout the season based on program needs (start-up, break-down, training, etc.). 

ADDITIONAL JOB RESPONSIBILITIES

Employees may be called on to share driving responsibilities with other programs and guide different variations of the Hike & Float Tour. We offer a Hike & Float Scenic drive which is the normal four-hour tour with an added drive up the Klondike Highway into Canada afterwards. We also run a Scenic River Float tour which is just the float portion of the tour, no hiking involved. You may also be required to assist in other office duties not listed.  

PROFESSIONALISM

All employees represent the company, whether at the docks, on tour, or off the clock. AMG/CG expects everyone to conduct themselves professionally and exemplify the behavior associated with our quality guide service. Given our small Alaskan community, any inappropriate behavior can quickly damage your reputation and reflect negatively on the company. 

LIVING SPACE AND RENT STRUCTURE  

Employee housing is located in downtown Skagway, the grocery store and other attractions are within walking distance from housing. Accommodations consist of shared rooms typically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom. Each house features shared bathrooms, a kitchen area, and living room. Employees residing in housing are expected to respect other and maintain a clean living area. Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yard and mountain views, providing a fantastic base for our team.  

Additional Notes  

• Managers and Assistant Managers do not pay rent.


• There is limited space for people who drive to Skagway and wish to live in their vehicle. Additional info can be provided in an interview.   


• Employees must vacate housing within 48 hours of their final shift unless other arrangements have been approved by management.  


• Failure to abide by rules outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing. 


• Pets - No pets are allowed within company housing.

STANDARD DRESS AND PROFESSIONAL APPEARANCE

Alaska Mountain Guides/Chilkat Guides expects all guides to uphold a professional image at all times. The standard Skagway uniform includes your name tag, an AMG/CG uniform shirt and/or guide jacket, paired with guide or Carhartt-style pants and closed-toed outdoor shoes or boots. Additionally, staff must maintain good hygiene and present themselves professionally while on duty.

TRAVEL AND LOGISTICS

Employees are responsible for their own travel arrangements to and from Skagway, AMG will assist wherever possible in helping outline necessary steps in travel plans. Please make arrangements with a few days on either end of the season for mishaps.