ABOUT THE JOB:
As a Service Writer, you have the opportunity to inspect the highest quality of bikes across all years, makes and models. To be successful in this role you have a high level of computer skills, and technical expertise and are excited to resolve advanced issues. This role is a full time Service Writer position that focuses in our Flagship Retail Store services department: Tuesday - Saturday, 10:00a - 6:30p.
At The Pro’s Closet, you enjoy the workload of a bike shop with the pace of a startup that fosters a unique culture of empowerment. You are part of a proactive team environment that involves a “continuous improvement” approach in everything we do and plays a part in the disruption of the bike industry.
WHAT YOU’LL DO:
- Provide customers with full Quotes in Hubtiger including parts, labor, and optional add ons within 24 hours of their appointments
- Provide detailed notes to ensure clear communication between the customer and TPC, Services and the Sales team, and Mechanics and Services Staff
- Work with our production team to properly schedule labor for Service tickets and provide ETAs to customers to ensure that the 48 hr Service Level Agreement is kept
- Source parts using B2Bs and Vendors such as QBP, BTI, Specialized, Shimano, Sram etc.
- Create Purchase Orders and receive POs using Hubtiger, Netsuite, Shopify, and internal systems
- Track and manage inventory using Hubtiger, Netsuite, Shopify, and internal systems
- Follow prescribed service tickets
- Duties include advanced technical skills of component replacement, brake bleeds, bearing installation, suspension overhauls, truing wheels, tubeless tire installation, dérailleur tuning/adjustment, and final quality control check
- Consult with customers and make appropriate recommendations based on your comprehensive technical knowledge
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate service offerings
- Daily maintenance and upkeep of standardized work station to ensure 5S standards are met
- Based on business needs this role will require flexing into other areas of work such as production, sales, and customer service
ABOUT YOU:
- 3-5 years of previous professional bike mechanic experience required
- You have proven that you are able to manage a volume of 5+ service appointments per day, 20+ per week, and can inspect and send quotes promptly and provide sound technical advice
- You have strong computer skills with the ability to navigate between 6+ programs at once on multiple devices
- You have a background in Hubtiger, Netsuite, Shopify, G Suite, Spreadsheets, POS systems, QBP, BTI, and B2Bs
- You have a past background in sourcing parts, creating purchase orders, and tracking inventory with an extremely high level of accuracy
- You have a strong knowledge of bikes frames, wheels and components across different years, makes and models
- You have a proven track record with being able to following Standard Operating Procedures to the utmost accuracy and working cross functionally with teams
- You have strong organizational skills with a high attention to detail
- Production experience preferred
- A positive and professional attitude and a consistent work ethic, must be self-motivated and work well alone as well as on a team in a shop/warehouse and office atmosphere
- You are comfortable in a fast paced, changing environment
- Enthusiastic about the outdoor/cycling industry, the people it attracts, and all the gear!
- Must be physically capable of bending, squatting, repetitive hand and wrist movements, including twisting and lifting 50 lbs. Also must have stamina to stand 8 hrs./day
THE PERKS OF WORKING AT TPC:
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Salary Range: $23.00-$25.00/hr., eligible for commission based on services revenue
- 3 weeks paid vacation, 6 paid holidays, 3 floating holidays, and a paid day off on your birthday
- 100% medical, dental, vision benefits, with a 60% dependent contribution
- Company paid disability and life insurance
- 401k with generous company matching
- Stock options: we’re all owners!
- A fun, relaxed, and flexible work environment
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In-person: This role is 100% in-person at our Louisville, CO location
- Monthly all-hands company meeting keeps you engaged and connected to the business and your team members
- A culture of transparency with regular updates on company performance
- Group rides and amazing industry discounts