Sales Operations Specialist

POSITION: Sales Operations Specialist

REPORTS TO: Sales Operations Manager

HOURS: Full Time/Salary 

LOCATION: Hybrid (Seattle, WA or Boise, ID)

MiiR is committed to providing our MiiRkats with a positive, purpose-driven and productive work environment filled with opportunities for both personal and professional growth. It is the collective, relentless pursuit of our MVPs (Mission, Vision, Practices) that we believe will establish MiiR as a premier, independent product brand. Always design forward and generosity driven.

Mission: We exist to empower people for a better future.

Vision: To create more beauty and generosity in the world.

Practices: Find a way together. Stay sharp. Instill trust. Make it better. Be open and curious.

About the Position: 

The Sales Operations Associate is a key communicator between the sales, project management, and operations teams, ensuring seamless collaboration and driving process efficiency. This role includes assisting in customer relations, facilitating cross-functional communication, research and support for the business development team, supporting operational tasks, and handling global and domestic shipping logistics.

Responsibilities:

Customer Service and Support

• Cultivate relationships with customers through proactive communication and excellent service.
• Assist with customer onboarding, including providing accurate timelines, quotes, and onboarding documentation.
• Handle order entry and processing for identified customers, ensuring timely updates and issue resolution. 
• Manage domestic and international shipping logistics, including providing up-to-date product inventory and shipping quotes.
• Oversee domestic and basic CFD sampling efforts.

Project Management and Coordination

• Organize and maintain basic cross-functional tasks in Asana, ensuring all sales objectives are assigned and tracked in a timely fashion.
• Coordinate details between sales, operations, and print ops, ensuring smooth workflows and communication.
• Manage timelines, tracking, invoicing, and shipping for customer-facing projects.
• Collaborate with business development/global sales team, customer, and print ops team to ensure alignment on project details and logistics.

Business Development Support

• Assisting in creation of customized proposals/presentations tailored to each target account.
• Gather necessary information and data to support pitch decks and business cases. 
• Ensuring all deals have proper and timely completion related but not limited to paperwork, contracts, IT requirements, etc. 

Benefits:
 

• Working at a Certified B Corp.
• Medical, dental & vision insurance covered at 100% for eligible employees
• 401(k) Plan with company match
• Generous paid parental leave
• Unlimited vacation time
• Cell phone stipend
• Professional development, career coaching and conference attendance (when global circumstances allow)
• Product discounts and pro deals with partner companies in the outdoor industry
• Employee grantmaking programs

• 0-2 years experience, supporting sales teams is a plus
• Working knowledge of Excel spreadsheets using lookup and pivot tables preferred
• Strong verbal and written communication skills with a clear and friendly speaking voice
• Be strongly skilled in data entry, travel organization and customer service including basic math and reporting skills
• Attention to detail is necessary as well as being a people person with excellent customer service knowledge
• Flexible attitude when assisting different workloads
• Some travel for trade shows may be required