Sales Manager, North America

We’re hiring: Aqua Expeditions is expanding our sales team in North America! Here’s a rare chance to get on board (literally) representing a 5-star product in the USA and Canada. 

A recognized global leader in luxury small ship cruises, Aqua Expeditions explores the world’s most wildlife- and culture-rich destinations aboard best-in-class vessels of stylish contemporary design. On board, Aqua Expeditions offers tailored five-star itineraries, a highly exclusive 1:1 crew-to-guest ratio with personalized service, gourmet cuisine and expert-guided adventure activities and excursions. 

OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.

OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around

immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.

CORE VALUES: 

A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.

Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.

U: We believe in UNITY, and prioritize effective teamwork.

A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.

Sounds great – what’s the role in a nutshell?

The Sales Manager, North America is an outside sales role, working in partnership with the Director of Sales, North America and with the support of inside sales, marketing, and reservations teams. Responsibilities include managing and leading sales initiatives in key markets, assuring proper execution of company sales strategy, and providing administrative support with duties directly related to developing client relationships and achieving sales results.  

Social Initiative: 

• Promote environmental initiatives and contribute to maintaining focus and direction in line with the efforts of the Aqua Expeditions team towards environmental conservation and social responsibility. 

Key Responsibilities:

• Support Director of Sales in developing and implementing an annual sales plan to drive business in new and existing markets 

• Lead and manage day to day sales related activities with a focus on building long-term customer relationships 

• Maintain ongoing relationship with trade partners in region of responsibility 

• Monitor and manage key account production and revenue reporting 

• Conduct regular product trainings and sales presentations 

• Participate in sales trips, trade shows, conferences, and sales missions to maintain, build and develop key relationships 

• Undergo systems and product training, including firsthand experience of product in all destinations 

• Manage commission approvals, special discounts, or additional benefits 

• Attend to client concerns and guest service matters 

• Support Reservations team in managing new trade booking inquiries and provide assistance and approvals on special requests as needed 

• Collaborate with marketing team on joint strategies, promotions, and sales incentive opportunities 

• Maintain strong and close relations with Aqua Expeditions’ global sales team for cross selling activities and company-wide sales goals 

• Monitor competition and be aware of their market actions, initiatives, and promotions 

• Support development of FAM programs, including hosting such programs as needed 

Administrative Responsibilities:

• Assist in arranging trade show and conference participation, preparation, coordination of appointments and sales visits.  
• Support all post-sales initiatives with follow up activities, including but not limited to CRM activity updates, database maintenance, and sales email follow up communications 

• Prepare and analyze sales reports and send quarterly and monthly reports as requested by Director of Sales, North America  

• Manage and update trade database 

• Learn to use and manage computer software including client relationship management platform, campaigns platform and reservations software 

• Review and approve agent portal requests 

• Analyze comments cards, passenger feedback and cruise director reports 

• Organize and/or attend scheduled sales department, executive committee, and related meetings 

What are we looking for?

You are self-motivated and well-organized, with a high attention to detail. As this is an independent contractor role on an exclusive consultant contract, you’ll need to be a focused, self-starter who thrives in an independent work environment. You must have a deep understanding of prospecting and developing strong relationships with customers.  

 If you are a positive leader, driven by sales, and eager to learn and grow your career in the travel industry, we want to hear from you!  

Why You'll Love Working With Us:

• Be part of an award-winning, worldwide company at the forefront of technological innovation.
• Collaborate with a passionate and dedicated team.
• Make meaningful contributions that drive our company's success.