Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you’re comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you!
*MAJOR DUTIES AND RESPONSIBILITIES*
• Efficiently secure requested rooms and manage inventory as per our hotel contracts.
• Work closely and communicate clearly with key stakeholders across departments, both in the office and in the field.
• Work closely with our Sales Department as the intermediary between our guests and our hotels.
• Work closely with our Hotel Operations team to resolve questions and issues that arise with our hotels.
• Process trip changes concerning rooming arrangements and departure dates.
• Perform periodic audits to validate inventory and guest booking information.
*KNOWLEDGE AND ABILITIES*
• Strong Communicator. You will have extensive correspondence that relies on you being conversant in our systems, timelines, guidelines and terminology. Outstanding written & verbal communication skills are crucial in this role.
• Organized. You're an efficient time-manager and can handle the pressure of meeting deadlines with a quick turn-around.
• Ability to work independently and with a team: You will be collaborating and often contributing to discussions amongst internal teams; you also work effectively without a lot of support or structure.
• Problem-Solvers. As an action-oriented self-starter, you're eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges.
• Personable. You establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives.
• Credible. Ability to quickly develop a thorough understanding of Backroads business timelines and providing administrative support, you quickly establish credibility as a reliable resource.
About Backroads:
At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.
Why Backroads:
At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive:
Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.