Rock Climbing & Zip Line Assistant Manager

SKAGWAY ROCK CLIMBING/ZIP LINE/HIKE ASSISTANT MANAGER JOB DESCRIPTION

TIMEFRAME: April - October

QUALIFICATIONS: Driver's License, Wilderness First Responder (Required - available to receive on site), CPR/First Aid (Required) 

AMG operates a top rope rock climbing program, a hiking program and an adventure park style canopy tour for guests visiting Skagway, Alaska on cruise ship-based day trips. The assistant site manager position, in addition to their guiding duties, manages the facilitation of these three programs when the site manager is not present. The Skagway Rock/Zip Assist. Mgr. is responsible for ensuring guest safety by making certain that guides adhere to all safety protocols, by aiding and directing ongoing site inspection while working closely with the manager to schedule regular preventative course, trail and crag maintenance. This position will assist in the oversight of a guiding staff of 30-40 guides depending on the time of the summer.  

The assistant site manager reports directly to the Rock/Zip Manager to ensure a smooth chain of command for on-site operations. 

REQUIREMENTS

• Prior guiding, leadership, and tourism experience helpful.  

• Must be able to lift up to 60 pounds repeatedly throughout each day.  
• Must be able to carry loads over uneven ground.  
• Must possess strong work ethic.  
• Must be punctual.  
• Must be organized.  

• Must have great, positive attitude.  
• Must be comfortable speaking to large groups of people.  
• Must be able to handle multiple, simultaneous groups of guests.  
• Current WFR or EMT certification  
• Previous canopy tour facilitation and/or management experience  

• Knowledge of challenge course and canopy tour maintenance and inspection procedures  
• Willing and able to acquire Skagway chauffer’s permit once onsite  

JOB DUTIES

• Help to run a safe, efficient and high-quality program.
• Ensure all site documentation stays up to date to provide a clear and accurate hand-off daily.  
• Provide input for Rock/Zip Manager’s weekly reports to Skagway office.  
• Be positive and outgoing when dealing with guides and guests.  
• Responsible for being certain that guides follow all policies and procedures as outlined in the Skagway Guide Manual, Employee Manual and Emergency Response Manuals through delegation and direct management of the team.  

• Immediately address any performance or safety issues with guides as they occur and report to the site manager.  
• Ensure that all safety talks are completed at the time of delivery.  
• Ensure that the site is ready and up to standards to start the season.  
• Ensure that all guides are portraying a professional image to guests and provide top level customer service.  
• In the case of an emergency, coordinate guides to ensure that procedures are accurately followed, and that communication is constant, paperwork is correctly filled out and collected.  

• Ensure all emergency response equipment is correctly stationed, complete, and up to date.  
• Relay the performance and progress of all guides to Rock/Zip Manager.  
• Manage Kiosk to be certain that it is being used as an effective sales/marketing tool.  
• Assist with providing continual training opportunities for guides throughout the season.  
• Attend weekly meetings as requested.  

• Manage the stock of all inventories and maintaining pars.  
• Together with the Rock/Zip Manager, coordinate the close of the site at the end of the season.  
• Other duties as dictated by daily needs.  

This is just a list of general responsibilities and isn’t fully comprehensive. Most importantly, the Assistant Rock/Zip Manager needs to be flexible to react to the varying needs of day-to-day operations. Coordinating with the Rock/Zip Manager is vital to the success of these programs. The Assistant Rock/Zip Manager should expect 40+ hours of work every week throughout their entire contracted dates of employment.

ADDITIONAL JOB RESPONSIBILITIES

Employees will be called on to participate in a variety of activities associated with the climbing and adventure park sites and operation, as well as residential upkeep. Routine maintenance at the climbing and zip sites includes course and route inspections, maintenance and route cleaning, documentation of inspections, trail work, and area development. Daily operations also include vacuuming inside the vehicles and washing the outside of it as well as other maintenance.  

Employees may be called on to share driving responsibilities and potentially other part time office duties. Driving is an important part of the program and guides will be expected to not only be safe and abide by all local and state driving regulations but also to be entertaining for our guests. The drive to and from the climbing/zip site is an opportunity to enhance the guest’s experience by providing historical and interesting information about the town, its history, the beautiful outdoors surrounding us, and other types of trips and programs that the guests can participate in within AMG.

PROFESSIONALISM

AMG employees represent the company whether they on a tour with guests, or off the clock hanging in town. AMG expects employees to always conduct themselves in a professional manner and provide a leading example in the community for the type of behavior associated with the quality guide service that employs them. We live and work in a small Alaskan community, therefore poor/inappropriate behavior will quickly establish a bad reputation for an individual and reflect poorly on the company as a whole.  

LIVING SPACE AND RENT STRUCTURE  

Employee housing is located in downtown Skagway, the grocery store and other attractions are within walking distance from housing. Accommodations consist of shared rooms typically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom. Each house features shared bathrooms, a kitchen area, and living room. Employees residing in housing are expected to respect others and maintain a clean living area. Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yard and mountain views, providing a fantastic base for our team.  

Additional Notes:

• Rent deductions are made twice a month with 50% of the month’s rent deducted from the 1st and 2nd paycheck.  
• Rent is prorated for the first month, rent for the last pay period will be deducted in full even if you vacate housing early.  
• There is limited space for people who drive to Skagway and wish to live in their vehicle. Additional info can be provided in an interview. 
• Employees must vacate housing within 48 hours of their final shift unless other arrangements have been approved by management.  
• Failure to abide by rules outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing. 
• Pets - No pets are allowed within company housing.

STANDARD DRESS AND PROFESSIONAL APPEARANCE

Alaska Mountain Guides requires guides to maintain a professional image at all times. The standard Skagway uniform is your name tag, AMG uniform shirt and/or guide jacket with guide or Carhartt style pants and closed toed outdoor shoes/boots. AMG requires staff to be clean with appropriate hygiene and appear professional while working. 

TRAVEL AND LOGISTICS

Employees are responsible for their own travel arrangements to and from Skagway, AMG will assist wherever possible in helping outline necessary steps in travel plans. Please make arrangements with a few days on either end of the season for mishaps.