Reservations Agent - Room Reservations - Madinat Jumeirah Resort

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. 

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job:

An opportunity has arisen for a Reservations Agent – Rooms Reservations to join Madinat Jumeirah Resort. The main duties and responsibilities of this role:

• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives


• Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity


• Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards


• Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times


• Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards


• Take ownership and keep up to date with information and training required to complete role effectively


• Actively drive and work towards own Individual Performance Objectives


• Reservation Filing of correspondence, handling customer complaints, checking and updating of daily reports


• Ensure compliance with the room reservations quality performance requirements


• Complete payment requests and follow up for payments not made ensuring compliance with company payment policy

About You:

 The ideal candidate for this position will have the following experience and qualifications:

• 2+ years’ experience in hospitality or similar customer service role


• Computer Literate including MS Office and email/OMNI channel systems


• Proficient in Business Level English (Read/Write/Speak – Essential) with knowledge of an additional language (Desirable)


• Team Player - Collaborates positively and effectively with others and team 

About the Benefits:

 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.