Reservations Agent - Revenue and Reservations - Jumeirah Messilah Beach

About Jumeirah and The Hotel: 

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.  

About the job:

An exciting opportunity has arisen for a Reservations Agent role to join the Reservations team at Jumeirah Messilah Beach, Kuwait.

Your main duties will include:

• To have full and up to date knowledge of the hotel products and services.


• To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.


• To check arrival reports for each of the 03 units - 48 hours prior to arrival and 5 days prior to arrival


• To process the Night reports and the morning reports.


• To handle all reservations through different channels (via email/ fax/telephone/ website) efficiently.


• To actively participate in maximising revenue through up-selling.


• To follow up on non-guaranteed and waitlisted bookings


• To handle no-shows and cancellations efficiently


• To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.


• To maximize selling opportunities by adding customer value at every opportunity.


• To pro-actively seek feedback, taking action on comments raised in order to ensure that we maintain and build long-term customer partnerships.


• To handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.


• To liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.


• To attend all necessary internal hotel meetings, i.e. function sheet meetings, operation meetings etc, to fully represent the Revenue department when needed


• To prepare, update and file all correspondence relating to room sales within the unit.

Qualifications:

About you:

• Should have 2-year minimum experience in Reservations in a five-star hotel.


• Able to handle multiple tasks.


• Work in a multicultural environment.


• Experience working in Kuwait and or the GCC market.


• very good communication skills, attention to details, accuracy, customer service orientation, and computer literacy

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.