Reservations Agent - Jumeirah Marsa Al Arab

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for a Reservations Agent to join our Reservations Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions 


• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives 


• Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity


• Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards 


• Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times 


• Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards 


• Take ownership and keep up to date with information and training required to complete role effectively


• Actively drive and work towards own Individual Performance Objectives 


• Reservation Filing of correspondence, handling customer complaints, checking and updating of daily reports 


• Ensure compliance with the room reservations quality performance requirements 


• Complete payment requests and follow up for payments not made ensuring compliance with company payment policy 


• Any other duties reasonably requested by the management 

About you: 

The ideal candidate for this position will have the following experience and qualifications:

• Previous 5 Star Luxury Hospitality experience


• Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.) 


• Lead by Example 


• Team Player - Collaborates positively and effectively with others and team 


• Flexible and adaptable to changing business needs and processes 


• Time Management/ Adherence to schedule 


• Customer Relationship Management 


• Initiative – Identifies issues or area for improvement and taking ownership to resolve 

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.