Reservations Agent

Job Title: Reservations Agent

Reports to: Guest Services Manager & Rooms Division Manager 

Job Overview: Answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Blue Harbor’s standards of quality.

Duties

• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. 
• Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs. 
• Assign reservations based on guest preferences and availability. 
• Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency. 
• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested. 
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. 
• Comply with attendance rules and be available to work on a regular basis. 
• Perform any other job related duties as assigned. 
• Weekends required. 

Physical Requirements

• Lift up to 10 lbs.
• Sit and/or stand long periods.