Reservations Agent

We are seeking a detail-oriented and customer-focused Reservations Agent to join our team in the beautiful Cayman Islands. As a Reservations Agent, you will play a crucial role in ensuring seamless and enjoyable experiences for our guests by managing reservations and providing exceptional customer service.

Responsibilities:

1. 
   

   Reservation Management:

   
   
   
   
   • Handle incoming reservation inquiries via phone, email, and online platforms.
   
   
   • Accurately input and manage reservations in the booking system.
   
   
   • Coordinate with other departments to ensure special requests and preferences are met.
   
   
   
   


2. 
   

   Customer Service:

   
   
   
   
   • Provide excellent customer service to guests, addressing inquiries and concerns in a professional and timely manner.
   
   
   • Assist guests with information regarding accommodations, amenities, and local attractions.
   
   
   • Ensure a positive guest experience throughout the reservation process.
   
   
   
   


3. 
   

   Communication:

   
   
   
   
   • Collaborate with the front desk, housekeeping, and other departments to ensure accurate and up-to-date information.
   
   
   • Communicate effectively with guests to confirm reservations, provide details, and answer any questions.
   
   
   
   


4. 
   

   Sales and Upselling:

   
   
   
   
   • Promote additional services and amenities to enhance guests' experiences.
   
   
   • Upsell room upgrades and additional packages when appropriate.
   
   
   
   


5. 
   

   Accuracy and Record Keeping:

   
   
   
   
   • Maintain accurate and organized reservation records.
   
   
   • Generate reports and summaries related to reservations for management.
   
   
   
   

Requirements:

• Previous experience in a reservations or customer service role, preferably in the hospitality industry.


• Strong communication and interpersonal skills.


• Proficiency in reservation management systems and basic computer applications.


• Excellent attention to detail and organizational abilities.


• Knowledge of local attractions, services, and amenities is a plus.


• Ability to work flexible hours, including weekends and holidays.

Qualifications:

• High school diploma or equivalent (additional education in hospitality or a related field is a plus).


• Proven customer service experience.


• Multilingual skills may be advantageous.


• Minimum 2 years experience working in a luxury property/hotel