Reservations agent

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Andronis
is currently recruiting for season 2025

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Reservations Agent

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We are looking for a Reservations Agent who wants to move his/her career forward. If this sounds as a great challenge, why don ‘t you join Andronis team consisting of 6 hotels in Santorini and Paros, with more than 600 employees, all driven by an inspiring purpose of providing the finest services around the world.

About us

A luxury collection of boutique hotels, fine dining restaurants & more in Santorini, Paros & Athens.

Our mission is to deliver real, heartfelt hospitality that will leave a lasting impression on each guest’s heart and mind.

We are passionate about creating moments and memories that resonate long after they have passed. We achieve this by ensuring our guests truly enjoy the simple pleasures. Each Andronis property is inspired and influenced by the landscape and the culture it resides within. We have charged ourselves with the task of redefining and reimagining hospitality, with a focus on space, peace, and unparalleled service. Cosmopolitan life at its best & authenticity is what lies at the heart of the #AndronisExperience.

Meet the team!

Our team has people with vision and passion for what they do. Our people are our greatest assets and our greatest investment. We are committed to continuous training, personal development, and the support of every team member. The management of the company, as well as a team of Mental Health scientists, care every day for the well-being of each employee and each team on a personal and professional level.

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As a Reservations Agent, you will…

• Handle Online Booking Engine and the group’s multi-PMS
• Handle incoming requests (e-mail, phone calls and website)
• Process all reservation requests, changes, and cancellations received by phone or email
• Have knowledge of all major Extranets (Β2Β, B2C,OTAs)
• Room Allocation
• Communicate with the Sales and Accounting Departments regarding offers or following up on payments
• Answer questions about property facilities/services and room accommodations

Entry Requirements:

• At least 2 years experience in a relevant position in a 5* hotel
• Excellent command of the English language, both oral and verbal
• Knowledge of Opera PMS or relevant (Fidellio, Protel)
• Knowledge of any other language will be considered an asset
• Multi-tasking
• Excellent communication and organizational skills
• Ability to effectively working under pressure
• Experience in a multi-property management system will be considered an asset

We offer:

• Accommodation provided with AC, wi-fi, laundry access and access in our open air gym
• Continual training opportunities (hard & soft skills)
• Free Counseling line for our employees and their relatives (mental health & business psychology)
• Discounted Mini Market prices at our Employee dedicated market
• Three meals per day at the staff restaurant
• Transportation to/from work
• Discounted rates at selected Andronis Restaurants

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Why be part of our journey?

It is a unique chance for you to work in one of the fastest growing hotel groups in Greece, alongside dedicated colleagues and professionals. Being a part of Andronis is not “just a job”. There is purpose, passion, and meaning in what we do. We place great emphasis on passion and team spirit – reasons why our well-rehearsed team has been together for many years.

The goal Andronis set from the beginning is the provision of high-standard services for its customers, partners and the society of Santorini and Paros. A valuable pillar for Andronis is its staff, who are considered the most essential image of the company.

​Our promise to you

Andronis offers an energizing workplace adopting an open culture and transparent communication. We encourage a collaborative working environment while offering development opportunities for our employees. All our employees are treated with respect, while we strive to ensure you have the tools and resources you need to be successful.

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Andronis is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, age, sexual orientation, marital status, national origin, pregnancy, color, citizenship or any other group protected by the law.