Reports to: Guest Services Manager & Rooms Division Manager
Job Overview: Answer incoming calls and directing them to guest rooms, staff or departments through the PBX system.
Duties
Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests.
Logs all wake-up call requests
Provides information about hotel services to guests.
Knows what action to take when an emergency call is required.
Keep records of calls received.
Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs.
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested.
Comply with attendance rules and be available to work on a regular basis.