What We Need

Corpay is currently looking to hire a Reservation Specialist Contractor within our Lodging division. This position falls under our CLC line of business and is remote. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of clients and their crew. The Reservation Specialist Contractor will support the associated clients with a variety of different issue system related in an efficient and timely manner by taking ownership of each case from beginning to end; and will liaise with other departments to ensure swift and consistent problem resolution. You will report directly to Jason Stockdale and regularly collaborate with the related team(s)/department(s)].

How We Work

As a Contractor you will be expected to work remote (in Philippines). Corpay will set you up for success by providing:

• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Receiving inbound inquiries to source hotel, transportation and travel needs of clients for their crew and management
• Ensuring Reservations consistency and execution between multiple systems and channels utilized in the booking process
• Obtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs,
• Effectively utilizing all Customer Service tools and technology to process, track and report transaction
• Professionally responding to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,
• Updating and maintaining company database with client transactions and sourcing inventories
• Providing continual feedback on customer service processes and
• Interacting with internal departments,
• Supporting other duties/projects as needed

 Qualifications & Skills

• Passion for customer service and must have relevant work experience
• Fluency in English and preferably one/two more languages
• Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
• Effective communication skills and great listening skills
• Commitment to continuous improvements, changes and has a willingness to learn
• Thinks creativity and strong analytical and problem-solving skills
• Self-motivated and able to work independently and as part of a team
• Excellent negotiations skills using different channels and methods of communications (phone or email)
• Excellent interpersonal and client relationship skills
• Ability to work in a call center / service desk environment
• Powerful verbal and written communication skills
• Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment
• Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
• Ability to manage and provide feedback to all types of individuals
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays
• High School Diploma or higher qualification is required
• One year experience of hotel/travel industry experience is necessary
•  Fluent in English (required) and at least one more language (Italian, German, French, Spanish is preferred