Program Supervisor: Location - Inyo County

This position is located in Inyo County. 

• Supervises and evaluates the work of a staff engaged in the following functions: determining eligibility for public assistance; providing employment services geared to the attainment of self-sufficiency; providing services to include, but not limited to short-term crisis resolution, barrier removal, and education to support family stability and functioning
• May provide case assistance and/or support to Social Workers to improve the social and psychological functioning of adults, children, and families
• Conducts group and individual employee conferences to discuss or interpret departmental rules, regulations, policies and procedures, and performance problems; identifies and resolves operational problems; receives and resolves employee complaints and makes recommendations to superiors on difficult and complex personnel matters
• Receives and responds to inquiries from the general public and other agencies; resolves a variety of complaints from the general public, including recipients and applicants
• Ensures compliance with current rules, regulations, policies, and procedures governing applicable programs
• Provides direction and guidance in the appropriate application of policies and procedures to complex or unusual circumstances
• Collects, manages, and analyzes program outcome and performance data; makes independent decisions regarding which data will be used to drive program decisions
• Provides guidance in the use of various automated systems and related tools.
• Performs help desk functions for social services automated systems
• Provides oversight of the administrative functions in Adult and Children's Social Services and/or Public Assistance programs
• Tracks and initiates renewals of contracts and Memorandums of Understanding (MOUs); drafts new contracts and MOUs and may perform initial negotiations
• Develops and provides training on regulations, policies, procedures, and systems
• Represents the department at various committee meetings and conferences
• Performs related duties as assigned

• Functions of public social services agencies and the principles of public social service administration
• Laws, rules,, and regulations governing eligibility for public assistance programs and the operation of public social services agencies
• Resources available in the community for referral or utilization in social service programs
• Vocational counseling principles
• Child and Family Team meeting facilitation.
• The principles and techniques of supervision, training, and instructional methods

• Plan, assign, and supervise the work of a multi-disciplinary staff
• Select, train, supervise, evaluate, and discipline subordinate staff
• Exercise sound judgment when organizing, directing, and prioritizing unit activities
• Speak and write effectively
• Present oral and written reports concisely and clearly
• Apply effective interpersonal skills in order to establish and maintain cooperative working relationships with community groups, resource agencies, employers, fellow employees, and the general public
• Work effectively with other units of the department
• Train and develop staff
• Develop and implement unit work goals; monitor progress toward established goals
• Operate automated office equipment and computer systems used by the department
• Identify problems requiring referral to other agencies or staff
• Use available sources of information effectively in determining need and eligibility
• Maintain an appropriate work flow to meet department standards
• Maintain confidentiality in accordance with legal standards and/or county regulations
• Analyze a situation accurately and adopt an effective course of action

ADDITIONAL INFORMATION

• A valid driver's license will be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance and a DMV clearance.

• Current and future vacancies will be filled contingent upon continued funding; should funding cease, the position will be eliminated.

•  Position may require pre-employment drug testing, physical and fingerprinting for a background investigation.

•  Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

EXAMINATION INFORMATION

TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100% 

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after submission of your application.  

If conditions warrant, an Education and Experience examination may be conducted in lieu of the Training and Experience examination.  Please review the Education and Experience examination information below:

EDUCATION & EXPERIENCE EXAMINATION - WEIGHTED 100%

The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the job. Special care should be taken in submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. 

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION
A departmental open eligible list will be established for Inyo County. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
 

EDUCATION DOCUMENTS
If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
 

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

ABOUT INYO COUNTY
Self-proclaimed as the Adventure Capital of the World, Inyo County offers natural and extreme geographic diversity. From Mount Whitney, the highest peak in the 48 contiguous US states to the lowest elevation in North America at Badwater Basin in Death Valley National Park, Inyo County has the greatest elevation difference of any of the California counties. The County is also home to the oldest life forms in the world with the Great Basin bristlecone pines, and notably the oldest living tree on Earth.

Inyo County is the second largest in area in California, and the Death Valley area comprises half of the County.  With these extremes of nature, as you would expect, there are abundant activities, including world class alpine climbing, backcountry skiing, hang gliding, and mountain biking. There is a wealth of beauty to be found in the peaceful desert, mountain streams, granite peaks, wildflower covered meadows, and the historic John Muir Wilderness. The rich natural history and breathtaking scenery make Inyo County a favorite location for visitors and residents alike.