Patient Financial Services Specialist

Hourly Pay Range $18.00 - 20.00 an hour

The Patient Financial Services Rep is responsible the process of collecting payments and managing A/R.

The main responsibilities for this role includes issuing invoices, A/R management of accounts, and customer service.  This individual will ensure timely and accurate invoicing and collections occur. To ensure timely collections, this individual will work to collect a form of automated payment on file and store in the delegated portal.  The Patient Financial Services Rep will be required to interface with operational managers, operational staff, and families. 

• Conduct Patient Financial Responsibility calls to familiarize families with the invoicing process.
• Obtain a credit card or ACH on file for tuition invoices and copay/deductibles.
• Obtain a credit card on file for incidental charges.
• Ensure timely and accurate processing of invoices.
• Ensure timely collection of payments and keeping accurate records and reporting on collection activities.
• Email and correspond with customers via phone to follow-up on payments.
• Negotiate with clients in non-payment cases to resolve billing and customer credit issues.
• Ensure use of the collection policy while working to collect payments in a timely manner.
• Make recommendations on adjustments, refunds, and outside collection activity in alignment with company policy and procedures.
• Monitor assigned accounts to identify overdue payments; issue refunds on overpayments, process and review adjustments, and reduce delinquency.
• Maintain account status records and collection efforts in centralized note system.
• Partner will the billing team to ensure timely billing to third party payors.
• Engage in cash application process, making sure all cash receipts are applied accurately and timely.

• Prior work experience in Accounts Receivable, preferable in a medical or behavioral-healthcare environment.
• Medical billing background a plus.
• Working knowledge of Windows-based applications, including Outlook, Word and Excel.
• Hands-on experience with accounting software and familiarity with MS Excel to include strong analytical skills.
• Strong and professional communication skills.
• Skilled in negotiation and problem-solving aptitude.
• Patience and ability to manage stress and maintain confidentiality.
• Excellent written and verbal communication skills.
• High School/GED required, Associate degree preferred.

Embark Behavioral Health is a unique organization comprised of extraordinary programs dedicated to bringing the current all-time high rates of adolescent anxiety, depression, and suicide to all-time lows within the decade while becoming the most recognizable, respected, and valuable behavioral health organization in the world.  

Embark is a leading network of clinical and therapeutic programs (residential treatment centers, young adult transition programs, outpatient centers, addiction treatment facilities, wilderness therapy programs, support services, and more) that offer a comprehensive set of services that run the span of acuities, ages, and services.  All programs offer state-of-the-art therapeutic interventions, lead the way in quality standards, deliver measurable outcomes and are all tied together via a shared set of core values (empathy, service, trust, growth, and results).