Retail Sales Associate (PT)
Department: Retail
Location: Silverthorne, CO
Introduction to careers at PEARL iZUMi:
At PEARL iZUMi, we all play an integral role in our mission to “Unlock the Power of Inspiration and Impact” in a supportive, fast-paced and productive work environment. This is why we exist, and all team members contribute in tangible and sometimes profound ways. If you see value in “unlocking” this potential, then PEARL iZUMi could be the place for you. We are looking for passionate like-minded people who are fueled by an innate desire to work in an environment focused on team success. Whether your role is to create, to sell, or to support, careers at PEARL iZUMi give you an opportunity to make a difference.
We are also laser-focused on finding the right people who share our core values – Trust, Craft, Empathy, Impact, and Plus 1. Check out our website to see how PEARL iZUMi defines and captures these critical internal values. To be clear, we evaluate all candidates on their demonstrated commitment to these values.
Overview of role:
This is not your standard retail job – it’s a chance to make a difference in the world around you. First, you and your peers will partner with PEARL iZUMi guests to outfit them perfectly for their next adventure on two wheels; often building a rapport that lasts years as many guests return to the store with feedback, inspiration and excitement. Second, you’ll support PEARL iZUMi’s mission to use bikes as a force for good in the fight against climate change, as the gear you outfit the guest in creates the opportunity for them to ride instead of drive, for everything from fun in the mountains to simple community transportation.
We are looking (and even offering a $500 signing bonus!) for enthusiastic Retail Associates (for both part-time and full-time roles), experienced in retail and/or the outdoor industry for this not-just-a-job. You will be in good company; many of our team members stay and ride with us for decades and thrive off the fulfillment of keeping customers happy and inspired for their next adventure. Making sure our guests are fully prepared for their next ride will be your highest responsibility. This role will also support store management with all the usual retail tasks – including receiving product, stocking, pricing, some cleaning, and of course, outstanding customer service.
Job Qualifications:
• You have at least 6 months retail experience
• Bonus: You have footwear or outdoor apparel experience
• You have proven sales experience and hitting sales goals
• You strive to provide quality service to every customer
• Bonus: you are passionate about cycling whether it be road, mountain, or commuting on a fixie – all are great!
• You have superb written and oral communication skills
• You are able and willing to stand on your feet all day and lift up to 35 pounds on a regular basis
• You have a flexible schedule and are available to work weekends, holidays, evenings, and peak retail time periods
Essential Duties/Responsibilities:
Customer Service
• Focuses on building a customer for life during every customer interaction
• Demonstrates in-depth knowledge of PEARL iZUMi products
• Achieves daily sales goals on a regular basis
• Meets standards for items sold per transaction (IPT’s), set by store manager
• Honors our lifetime warranty and makes the greatest effort to enhance the customers perception of the PEARL iZUMi brand even when they are returning product - make it simple for the customer
• Understands all policies and procedures outlined in the Retail Operations Manual & Employee Handbook
Store Operations
• Arrives for and leaves work as scheduled every day; and properly records hours worked in ADP
• Notifies manager on duty before the start of scheduled shifts if there is any issue with reporting to work on time
• Maintains stock according to standards outlined by store manager
• Assists with execution of physical inventories
• Assists manager with supply and merchandise orders as requested
• Follows all company policies and procedures as outlined by the Store Manager; asks for additional training on processes and procedures which are not understood
• Protects the assets of the company
• Calls Manager or Assistant Manager immediately in any emergency situations; contacts the Sr. Retail Manager if the Manager or Assistant are unavailable
Visual & Merchandising
• Maintains corporate visual and merchandising standards
• Ensures all signing and merchandising represents the PEARL iZUMi Brand as the premier cycling brand
• Eliminates anything that visually detracts from the PEARL iZUMi brand in the store
Team Responsibilities
• Demonstrates good teamwork tact and professionalism in all interactions with all team members and customers
• Represents our brand consistently in all communications. Every communication should flawlessly represent our brand image
Other Duties and Responsibilities
• Performs other miscellaneous duties as requested by Store Manager and Assistant Manager
• Performs other duties as assigned/requested by the Sr. Retail Manager
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. The successful candidate will be expected to perform all functions from administrative processing to leading change initiatives.