ARIZONA STATE PARKS AND TRAILSManaging and conserving Arizona’s natural, cultural and recreational resources for the benefit of the people both in our parks and through our partners.
|
| Job Location: |
| Posting Details: |
| Job Summary: |
Under minimal supervision, performs a variety of work activities while providing customer service in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.
- This position will serve as a team leader for grounds-keeping activities, orchard care, vehicle and equipment maintenance, and heavy equipment operator.
| Job Duties: |
Outdoor Recreation & Programs:
- Host visitors, help train staff and volunteers, conduct interpretive programs, and lead guided walks or hikes.
- Provides information in response to visitor questions, direction, guidance, and concerns.
- Update social media Facebook page and create interpretive videos to promote the park, history, nature, and conservation.
- Will be responsible for the coordination and recruiting of park volunteers.
Customer Service:
- Provides customer service by phone and in-person and responds to public inquiries about park hours, accommodations and reservations.
Cash Handling:
- Performs cashier duties at Contact Station/Gift Shop.
- Collects and accounts for park fees and store purchases.
Public & Staff Safety:
- Promotes the safety of park visitors.
- Enforces Park rules and protects Park resources.
- Utilizes two-way radio communications system.
- Confers with local officials and law enforcement officers.
- Completes all necessary reports concerning incidents.
- Assists park management with maintaining/inspecting park infrastructure and training implementation/development.
Maintenance:
- Serve as the primary leader in performing basic maintenance and inspection of park infrastructure, buildings and equipment for the park.
- Troubleshoot, repair and install restroom fixtures/toilets, build fences, perform trail maintenance, general plumbing, preventative maintenance, landscaping, minor electrical repairs/troubleshooting, oil changes/fluid maintenance of vehicles/equipment, and wastewater/water system maintenance.
- Create, update and organize equipment and vehicle service logs.
Reporting:
- Completes reports regarding activities, transactions and progress relating to maintenance activities.
- Lead and assist in training of subordinate staff.
- Other duties as assigned to the position.
| Knowledge, Skills & Abilities (KSAs): |
Knowledge of:
- Principles and processes for providing customer and personal services.
- Park rules, fees and revenue functions.
- Techniques for display and interpretation of objects/artifacts and general/natural resources to visitors.
- Working knowledge of maintenance strategies, and general office procedures.
Skill in:
- Public relations and information dissemination; service orientation.
- Critical thinking; active listening; driving and operating automotive equipment.
- Basic curatorial techniques.
- Natural resource management, basic maintenance troubleshooting, repair and preventative maintenance skill sets in areas such as landscape, orchard care, vehicle and equipment maintenance plumbing, electrical and general construction/building maintenance.
- Multi-tasking; and de-escalation techniques
Ability to:
- Research of natural or historical information; performing math calculations.
- First aid techniques; oral and written communications; interpersonal relationships.
- Perform vehicle, equipment and building maintenance and repairs.
- Deescalate upset or non-compliant visitors.
- Train new staff in policies and procedures.
| Selective Preference(s): |
Two years experience equivalent to a Park Ranger , OR three years of work experience in customer service and maintenance in park related setting; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, abilities may be substituted.
| Pre-Employment Requirements: |
- Must possess and maintain a current Arizona Driver's license appropriate to assignment.
- Some positions may require certification as an Emergency Medical Technician, Water Distribution and Treatment Systems Operator, and/or Certified Interpretive Guide.
This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
| Benefits: |
The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.
Learn more about the Paid Parental Leave pilot program here.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
| Retirement: |
Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.
| Contact Us: |
Recruitmenthr@azstateparks.gov
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.