Mountain Operations Manager

Join Our Team as a Mountain Operations Manager at Tahoe Donner Association!

Are you passionate about outdoor adventure and mountain management? Do you thrive in a dynamic environment where leadership and innovation drive success? If so, Tahoe Donner Association invites you to become a key player in our dedicated team as a Mountain Operations Manager.

Location: Downhill Ski Area
Type: Full-Time Year-Round, Benefited

 Overview:

The Mountain Operations Manager is responsible for supervising, motivating and coaching the Lift Operations, Lift Maintenance, Ski Patrol, Snowmaking, Terrain Parks, Grooming, Parking and Transportation staff at Tahoe Donner.  This position is responsible for the short- and medium-term planning and execution of Tahoe Donner Association Mountain Operations.  This position leads multiple departments and priorities including operations, safety, service and financial responsibilities.

Key Responsibilities:

1. Provide excellent customer service to members, guests, business partners and employees.  Ensures all staff meet or exceed the highest level of guest service in the performance of their duties.
    
2. Leads a small Mountain Operations Team to offer the “best place to begin” in the industry with high quality of guest service to our membership, guest, and public.
3. Responsible tracking and completion of maintenance of lifts, conveyors, snowmaking, groomers, buses, trucks and snowmobiles to industry standards.
4. Responsible for all Mountain Operations including Lift Operations, Lift Maintenance, Ski Patrol, Snowmaking, Terrain Parks, Grooming, Parking and Transportation.
5. Interview and hire staff in the HRIS system, submitting required paperwork to HR in a timely manner.  Orient, train, direct, motivate, evaluate and discipline all assigned staff and oversee work schedules in accordance with Association policies.
6. Adheres to all Tahoe Donner Association policies and values; be a proponent and ambassador of Tahoe Donner Association.
7. Ensures compliance with all safety regulations and ensure a clean and safe working environment with active participation in the health and safety program.  Implement and evaluate effectiveness of established safety procedures and policies designed to reduce work related accidents and general liability exposure for all Mountain Operations areas.
8. Arranges, administers and monitors the Department of Transportation Commercial Drivers Safety Program for Tahoe Donner, in coordination with HR department.
9. Assist with snow removal including shoveling and clearing snow from walkways, stairs, equipment and other areas as needed.
10. Perform related duties and responsibilities as assigned.

What We Offer:

• Competitive salary and benefits package.
  • Up to 90% employer-paid health insurance
  • 401(k) with 4% employer matching + 100% vesting on first day of eligibility
• Seasonal housing available
• Opportunities for professional growth and development.
• A supportive and friendly work environment.
• The chance to live and work in one of California’s most beautiful locations.

All Tahoe Donner employees receive exclusive perks throughout Tahoe Donner’s amenities and restaurants.

• 60% off food and non-alcoholic beverages
• 25% off regularly priced retail merchandise
• Gym + Spa access at the Trout Creek Rec Center
• Spouse/dependent perks
• Discounted rates to bring guests to Trout Creek Rec Center

Summer Perks:

• Discounted golf
• Tennis access
• Bike rentals
• Beach Club Marina access at Donner Lake

Winter Perks:

• Free Downhill and Cross-Country skiing
• Complimentary friends + family tickets and $5 rentals for ski areas
• Free access to Snowplay
• Discounted rates to bring guests to Snowplay

If you’re ready to lead our mountain operations and help us provide unforgettable experiences in the beautiful Tahoe region, we’d love to hear from you!

Apply Today!

Attach your resume and a cover letter detailing your relevant experience and passion for mountain operations.

Join Tahoe Donner Association and be a part of a team dedicated to excellence and adventure!

• Required to be at least 21 years of age or older
• Requires valid Commercial Driver License with passenger endorsement within three months of hire
• Knowledge of DOT Compliance and current DOT regulations
• Knowledge of ANSI B77.1-2022 regulations
• Knowledge of Ski Area Risk Management and Investigation  
• Mechanically inclined, knowledge of motors, electrical systems, hydraulics, and vehicles
• Experience operating heavy equipment including groomers
• High level understanding of resort operations with management experience in safety requirements, planning, purchasing, budgeting, training and multiple department leadership.
• Wilderness First Responder or EMT B desirable
• Current Cardiopulmonary Resuscitation (CPR) and First Aid certifications desirable and/or obtained within three months of hire
• Ability to present and communicate in a professional manner
• Experience in Ski/resort industry, hospitality or event planning preferred
• Intermediate ski/board ability preferred
   

These skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent from a four-year college or technical school and four to six years related experience and/or training in ski resort management, lift operations parking, transportation, grooming and terrain park; or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all of the duties of the position.