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IT Associate

Peak Design
On-site
San Francisco, California

ABOUT US

Peak Design makes radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.


Alongside our award-winning gear is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re explaining a product, running a sale, launching a nonprofit, sponsoring a film, or razzing the biggest company on Earth, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.


We’re seeking a tech-savvy, resourceful, and service-oriented individual to provide our team of ~70 employees with support on computer hardware, software, and other networking technologies in-person at our San Francisco office as well as remotely at our retail stores.


This is an in-office role. The selected candidate should expect to be in our office (located in the Dogpatch neighborhood) Monday - Thursday weekly.

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What You'll Do
  • Provide technical support to end-users via phone, email/Slack, or in person.
  • Diagnose and resolve hardware and software problems for desktops, laptops, printers, and other peripherals.
  • Install, configure, and troubleshoot software applications, operating systems, and network-related issues.
  • Set up and maintain user accounts, permissions, and passwords within Okta and various other systems
  • Perform routine system maintenance and ensure data backups are conducted regularly.
  • Maintain an accurate inventory of IT equipment and software licenses.
  • Document support processes, solutions, and FAQs for knowledge sharing.
  • Write scripts to help streamline and automate IT processes


About You
  • 1-2 year(s) of experience in an IT services / helpdesk environment
  • Self-motivated, resourceful and result-oriented individual
  • Strong knowledge in Mac OS, user administration (Okta) 
  • Excellent problem-solving and communication skills
  • Customer-focused attitude with a commitment to delivering high-quality support


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$75,000 - $100,000 a year
COMPENSATION
The base salary for this role is targeted between $75,000 - $100,000 USD. Final offer amounts are determined by multiple factors and may vary from the amounts listed above.
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WHAT WE OFFER

- 100% covered employee premiums for medical, dental, and vision insurance

- Health Savings Account (HSA) and Flexible Spending Account (FSA) options

- Life/AD&D, long-term disability, and short-term disability coverage

- Generous mental health and fertility health reimbursement options

- 401(k) plan with employer matching

- Unlimited PTO policy, 12 paid company holidays, and flexible work schedules

- 100% paid parental leave

- Peak Design product and exclusive industry discounts

- Monthly cell phone reimbursement

- Pre-tax commuter benefits

- Annual career development stipend

- Charitable donation program with employer matching

- Quarterly onsite or offsite collaboration weeks with the whole Peak Design team


WHY US?

Thanks to the folks at Outside Magazine, we can tell you that Peak Design is an objectively great place to work. Why? We provide opportunities to go deep in your craft, work both autonomously and collaboratively, drive your professional growth, and recharge with flexible Fridays and unlimited paid time off -- the saucy list of perks and benefits goes on. So, how do we maintain this exquisite way of working while also pulling off an exceptionally thoughtful brand and product line? A close-knit culture that values transparency, community, trust, and questioning the status quo.


Many employees find the way we run our business to be radically different from what they’ve experienced elsewhere. You might call it the opposite of micromanagement: employees are often expected to set their own priorities and roadmaps for their areas of the business. Who thrives here? Self-starters. Question-askers. People who make their own to-do lists. Folks who can do a little bit of everything. People who aren’t afraid to get their hands dirty with nitty-gritty details in order to see a vision through.


If you prefer to work in a more traditional corporate environment, Peak Design might not be the place for you. But if you’re pickin’ up what we’re putting down, we look forward to hearing from you!


DIVERSITY, EQUITY, INCLUSION & BELONGING

At Peak Design we believe a diverse team is an innovative team and something worth celebrating. A range of perspectives and backgrounds creates a stronger and more creative work environment (not to mention more fun). We’re committed to equality and inclusivity across race, gender, age, religion, identity, and experience.


Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we strongly encourage you to apply anyway! If what we do resonates with you, and you feel excited and able to contribute, we’re equally stoked for the opportunity to engage with you.


ACCOMODATIONS

Peak Design provides reasonable accommodations for individuals with disabilities in the job application and interview process (including if you have any difficulty using our online system). If you need such an accommodation, please complete the application form below.