Group Air Specialist

About  Us

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you.

Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity.

Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment.

Role Overview

The Group Air Specialist is responsible for providing customer service for registration and airline reservations/ticketing while managing financial and hourly budget for meeting and event programs.  Exceeding client and individual attendee expectations while improving program efficiencies.

Scope of Work

• Act as Air Lead on assigned programs which includes answering 800# phone calls and responding to email messages from program travelers within required SLA    
• Display up-to-date knowledge of Cvent and Apollo GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
• Book and issue airline tickets, both domestic and complex international routings that comply with specific program requirements and individual traveler’s needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
• Advise and collect credit card information due for personal travel by attendees, buy-ins and activities.
• Consult with attendee and book pre/post travel extensions as requested
• Partner with Customer Xperience Coordinators, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
• Exchange and refund airline tickets as required
• Manage all PreTrip mailing documents as it relates to air travel, i.e., ViewTrips
• Create custom reports, including Arrival/Departure Manifests and, if needed, report analysis for loaders, greeters, and riders
• Manage attendee registrations by updating Cvent with requested changes, adding detailed notes as needed, and managing roommate pairings as well as registration system charges, changes, etc.
• Perform other duties as needed

Knowledge, Skills, and Abilities

Applies basic knowledge to accomplish assigned tasks and processes. Proficient or developing proficiency in role.

• 4-year degree and/or minimum 3 years travel agency experience preferred
• Apollo Global Distribution System (GDS) knowledge
• Preferred knowledge of Cvent Registration System
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to handle multiple tasks
• Strong attention to detail
• Proficient in Microsoft office, Excel, and Outlook
• Preferred knowledge of the meeting/group travel industry
• Some travel may be required

What We Promise:

1. A Culture of Innovation: Join a team that thrives on creativity, welcomes diverse perspectives, and embraces the spirit of innovation.
2. Professional Development: Engage in continuous learning opportunities, mentorship programs, and career paths that align with your aspirations.
3. Collaborative Community: Be part of a supportive and collaborative community that values teamwork, communication, and the collective pursuit of excellence.
4. Work-Life Harmony: We understand the importance of work-life balance and are committed to creating an environment where you can excel at work while enjoying a fulfilling personal life.
5. Meaningful Impact: Contribute to projects that matter, work on cutting-edge technologies, and be part of a company that makes a positive impact on the world.

Join us at One10 and be part of a journey where we not only believe in better products but also believe in empowering you to become a better, more fulfilled individual. Together, we will shape a future where innovation knows no bounds, and personal growth is not just encouraged—it's celebrated.

Welcome to a place where your potential is recognized, your contributions matter, and were believing in better extends to both what we create and who we are.

Believe in Better.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

One10 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.