German or Dutch speaking reservations agent in Malta

Location: Mosta, Malta

Relocation package included for interational candidates*

As an German or Dutch-Speaking Reservations Agent, you will be responsible for managing reservations and providing outstanding customer service to our German and Dutch-speaking guests. Your primary duties will include:

Some of your tasks may include:

• Handle incoming reservation inquiries via phone, email, and online platforms.


• Assist guests in making, modifying, and canceling reservations accurately and efficiently.


• Ensure all reservations are processed accurately in the booking system.


• Manage room inventory and maximize occupancy through effective yield management techniques.


• Provide personalized assistance to Italian-speaking guests, addressing their inquiries, concerns, and special requests promptly and professionally.

Qualifications:

• German or Dutch C1 - C2 level


• English C1 level minimum


• Previous experience in reservations, customer service, or hospitality is preferred but not required.


• Strong communication and interpersonal skills, with a customer-focused approach.


• Excellent organizational and multitasking abilities, with attention to detail.


• Proficiency in computer applications, including reservation systems and Microsoft Office Suite.


• Ability to work efficiently under pressure in a fast-paced environment.


• Flexibility to work shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary commensurate with experience.


• Training and development opportunities to enhance your skills and career growth.


• Employee discounts on hotel stays, dining, and other amenities.


• Friendly and supportive work environment within a dynamic team.