General Store Sales Associate

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

THIS POSITION WILL HAVE A START DATE BETWEEN MARCH 3^rd AND APRIL 22^ND

JOB SUMMARY

General Store Associates are actively involved with NOC's guest experience and are oftentimes, the first point of contact for many of our on-site guests. This guest facing role focuses on delivering exceptional guest service while answering questions and assisting with lodging check-in and General Store purchases. In addition, General Store Associates must be proactive in helping our guests and are also expected to help stock product and ensure a clean and safe work environment. This position is classified as seasonal and NOC is looking for individuals that can join us for our upcoming 2025 season. These positions will start between March and April of 2025 depending on business need. Hours will vary week to week based on business demands. Our peak season at NOC is from Memorial Day to Labor Day but this job can potentially run through the end of the year based on staffing needs. 

 Responsibilities

• Ensure extraordinary guest service with enthusiasm and attention to detail. Assist guests as needed.
• Offer accurate product information and make product suggestions to guests based on individual guest needs
• Process Point of Sale (POS) transactions accurately, efficiently, and in accordance with established NOC policies and procedures
• Maintain store visual appearance, and uphold personal appearance standards set within NOC’s handbook
• Keep General Store and food preparation area stocked and clean; replenish as needed
• Answer phones and check voicemails daily and respond to guests promptly
• Communicate with management staff regularly to ensure open channels of communication
• Assist guests with lodging information and book reservations including, but not limited to, assigning room keys and assembling lodging packets
• Complete opening and closing tasks as shift dictates
• Other duties as assigned

Qualifications

Preferred

• Prior experience with customer service and/or sales
• Prior cash handling experience 

Applicants must

• Maintain a high level of professionalism with superb communication skills 
• Have a professional appearance and attitude
• Sustain productive work with little supervision
• Exhibit good judgement in decision-making 
• Be able to troubleshoot and problem solve
• Have strong interpersonal skills

Physical Requirements and Working Conditions 

• Must be able to stand for long periods of time
• Must have the ability to lift 40lbs on a regular basis
• Must speak clearly and concisely 
• Must be able to bend, stoop and twist
• Daily use of phone, computer and other office equipment

The above-mentioned job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. 

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.