Join us for this incredible opportunity to be part of our management team as a full-time Front Office Manager at the Ka'anapali Ali'i, located in Lahaina, Hawaii. CoralTree Residence Collection is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.
We offer excellent benefits:
Salary: $80,000.00 - $85,000.00 per year
The Ka’anapali Ali’i is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
The Front Office Manager is responsible for delivering a guest experience that creates customer satisfaction and improves acquisition, retention and loyalty. This position plans and develops guest focused programs, oversees the resolution of guest concerns; and facilitates the delivery of quality, clean, and safe facilities, amenities and services. This position works cohesively with property department heads/managers to identify and positively affect improvements and changes in processes and procedures; and will also interact in both one-on-one and group settings, leading teams and liaising with different levels of management on the regional and corporate level. The Front Office Manager is an integral member of the Ka’anapali Ali’i management team, ensuring the highest levels of guest services through the application of all Ka’anapali Ali’i standards, policies and procedures.