EMEA Ecommerce Operation Specialist

Ecommerce Operations Specialist | EMEA

Inside of EMEA Digital Commerce

SUMMARY

The Ecommerce Operations Coordinator will be working inside of the Digital Commerce team for EMEA involved in the online purchase experience on our 14 European websites, more precisely in the eCommerce Operations team. You will be improving the after sales experience, the payment gateway performance and management, Ecom logistics and the rider post purchase satisfaction, as well as helping countries roll-out improvements and projects along with Specialized Global.

You’ll be part of a multi-faceted Ecommerce team, overseeing the workflow, and multiple connection points to the rider.

RESPONSABILITIES:

• Support markets in promotional activities by creating and managing coupons, promo rules, and delivery mode adjustments
• Lead the management of promotional rules in Hybris for the EMEA region
• Analyze and report on key performance metrics, including weekly/monthly sales, new product sell-through, and offer code performance
• Manage daily reporting on payments, fraud, and order fallout, preparing monthly reports for stakeholders
• Support end-to-end projects focused on enhancing the rider experience, particularly in payments, returns, and cancellations (Specialized.com)
• Lead Platform Operations Reporting for programs such as the Pro Program and Employee Purchase Program, including their variations
• Manage corporate deals for the Pro Program
• Lead monthly reviews on Platform Operations performance
• Conduct financial reconciliation with Swiss teams on a monthly basis
• Act as the primary contact for local rider care teams, providing immediate support for ecommerce orders and assisting with platform management (Yext, Salesforce)
• Review cancellations, collaborate with Rider Care teams to recover sales, and offer Pay by Links when necessary
• Work closely with Customer Service Representatives to enhance the post-sale delivery experience through accurate delivery information

QUALIFICATIONS

• 3 years of work experience with ecommerce operation, logistic, consumer service
• Service oriented and hands-on approach
• Acute attention to detail in all aspects of responsibilities.
• Strong and proven analytical skills.
• Excellent MS Office skills (MS Excel, MS PowerPoint).
• Service oriented and hands-on approach.
• Experience with a website back-end platform (Hybris is preferred) and with an ERP (Oracle).
• Advanced oral and written communication skills (English required, any other European language is a plus).
• Experience on project management and business development
• Knowledge and understanding of ecommerce operations and logistics.
• Good communication with stakeholders at different levels

About Specialized

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Reach out – we’re here to help you build your career at Specialized.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedalling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!