Dual Sales Manager

Courtyard by Hilton & Residence Inn Baton Rouge is seeking a Sales Manager to join the team. We offer great benefits and a great place to work. 

Sales & Catering Manager Job Description

FSLA: Exempt

Reports to: Director of Sales & Marketing

 Job Expectations 

At PAH Management, the Sale & Caterings Manager is responsible for planning, soliciting, booking and coordinating group room sales to meet/exceed revenue/profit goals.

Responsibilities will include but not be limited to:

• Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize room revenue to meet/exceed goals.
• Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Develop a marketing strategy by analyzing historical, current and future hotel/market trends and creating selling strategies to capture the maximum amount of revenue and meet/exceed sales goals. 
• Develop and continually enhance relationships with key corporate, business and travel industry accounts to maintain and increase our market share.
• Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance future prospects.
• Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
• Participate in weekly BEO meetings
• Prepare BEO’s
• Add booking and coordinating group sales and catering sales
• Meet/exceed Goals

Basic Qualifications 

• Four-year college degree or equivalent education/experience
• One to two full years of employment in a related position with this company or other organization(s).

Preferred Qualifications

• Maintain a warm and friendly demeanor at all times. 
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with PAH Management’s Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must perform outside sales and cold calling duties.
• Must be able to maintain confidentiality of information.

Physical requirements:

• Local travel only.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must have valid driver's license for the applicable state.