Aloft & Town Place Suites Fayetteville is seeking a Dual Sales & Catering Manager to join the team., We offer Great benefits and Great place to work for.
Sales Manager Job Description
FSLA: Exempt
Reports to: Director of Sales & Marketing
At PAH Management, the Sales Manager is responsible for planning, soliciting, booking and coordinating group room sales to meet/exceed revenue/profit goals.
Responsibilities will include but not be limited to:
- Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize room revenue to meet/exceed goals.
- Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
- Develop a marketing strategy by analyzing historical, current and future hotel/market trends and creating selling strategies to capture the maximum amount of revenue and meet/exceed sales goals.
- Develop and continually enhance relationships with key corporate, business and travel industry accounts to maintain and increase our market share.
- Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance future prospects.
- Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
- Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
Basic Qualifications
- Four-year college degree or equivalent education/experience
- One to two full years of employment in a related position with this company or other organization(s).
Preferred Qualifications
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with PAH Management’s Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
Physical requirements:
- Local travel only.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Must have valid driver's license for the applicable state.