Summary
The candidate will represent the hotel in the development of the incentive and group market segment and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.
Essential Functions
Job duties include, although are not limited to:
• Represents hotel by soliciting, responding to and negotiating with persons requiring large
and complex group accommodations (200+ guest rooms) with or without meeting space and/or on-site (hotel) catering, based upon market segment and account
files assigned by the Director of Group Sales
Represents hotel in significant interactions dealing with customers relative to sales and operational questions, concerns and issues.
Negotiates contracts with customers and commission agreements with third party agencies.
• Initiates the preparation of proposals and/or contracts to advise prospective customers
primarily of the hotel guest rooms, meeting space and/or banquet date, space and
rate availability. Develops and quotes prices for same.
• Develops sales forecasts, salesperson productivity and market segment plans. Monitors the successful execution of these plans and oversees the maintenance of sales files, accounts and other administrative duties.
• Attends daily business review, weekly sales departmental meetings and GRC review and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Conducts site inspections with potential customers, showcasing guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Meets with clients and travel industry experts on and off property and attends major trade events around the world in order to assist in developing and closing major pieces of business.
• Provides guidance to sales managers.
• Provides training for administrative support.
• Focuses on business process and continuous improvement using “best practices” standards as norms for the office.
• Conducts customer (internal/external) site inspections of represented properties.
• Travels to industry and company-related tradeshows/meetings in various destinations.
• Extensive knowledge of market and related meeting industry
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to collect accurate information and resolve conflicts
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in-house sales system), Market Vision, OnQ,
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials
• Ability to complete a contract in compliance with all checklists, standards and hotel policies
• Interpersonal skills to provide overall guest satisfaction
• Ability to perform critical analysis
• Ability to manage extensive amounts of information and provides constructive feedback/direction
• Excellent written skills sufficient to produce sales and marketing communication that properly reflects The Boca Raton image
• Considerable ability to listen effectively
• Ability to work effectively both independently and as a team
• Ability to delegate, manage and organize complex projects and establishes priorities consistent with departmental/hotel objectives
• Ability to manage multiple projects, meet and work effectively under time and resource constraints
Internal Relationships
Reports to Director of Sales
Has regular contact with Sales Admins
External Relationships
Has regular contact with Clients
Qualifications
• Requires a minimum of ten+ years of experience in hotel sales
• Basic hotel product and industry knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Basic knowledge of the hotel structure/layout and how all departments interact.
• Basic knowledge of various types of set up styles used in the meeting rooms.
• Basic knowledge of audio-visual equipment
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence, and similar written materials.
• Ability to complete a contract in compliance with all checklists, standards, and hotel policies.
• Interpersonal skills to provide overall guest satisfaction
Education/Experience Requirements
• Minimum of four years of college level courses with an emphasis on business. Bachelor's degree in Hotel Management, Business Administration, Marketing or Communications preferred.
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
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