Cruise Director I (Trip Interview)

Job Description
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

This is a SHIPBOARD role. 
You must: 

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel 
• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan 
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control 
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations 

Your Responsibilities: 

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) 
• Complete a pre-employment medical 
• Obtain a criminal background check 
• Bring approved work shoes 

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination. 
 

• Minimum eight to ten years experience working within a position that demonstrates hosting experience, stage experience and public speaking skills
• Minimum of eight years experience in a senior leadership role
• Previous ship operations experience in role of Cruise Director, Assistant Cruise Director or similar
• College degree or related schooling associated with recreation, education, entertainment, or related field of study preferred
• Proven extensive operational experience with an understanding and awareness of Crew/Entertainer challenges on all levels
• Proven leadership experience that will lead, inspire, engage and motivate Crew at all levels
• Proven ability to integrate the Entertainment experience in partnership with multiple lines of business
• Demonstrated solid knowledge of Entertainment Operations business practices and procedures
• Demonstrated solid business acumen focusing on execution
• Demonstrated passion for character and show integrity that delivers against the Disney Brand
• Exceptional relationship, communication, partnering, presentation, microphone, and organizational skills
• Ability to be flexible, self-motivated, handle multiple demands, stay calm under pressure and resolve issues quickly
• Ability to seek out Guest contact while displaying boundless amounts of energy, outgoing attitude, enthusiasm, and self-motivation
• Relates well to audiences of all ages and demographics while offering a passion for engaging an audience in entertaining program and event
• Maintain performance and vocal quality
• Ability to perform in environments that have second-hand smoke, pyrotechnics, chemical smoke, haze, fog, dry ice, and other special effects

• Member of shipboard Steering Committee, serving as ‘General Manager’ for onboard Entertainment 
• Responsible for leading the daily onboard operation and execution of all aspects of the entertainment product and services for Disney Cruise Line
• Responsible for the delivery of seamless and flawless Guest and Crew Entertainment experiences centered around the following areas:
  • Youth Activities 
  • Adult and Family Events & Activities 
  • Stage shows 
  • Technician Management 
  • Character Operations 
  • Port Adventures
  • Atmosphere Entertainment 
  • Special Events 
• Profit & Loss responsibility for all labor and other expense elements; manage overall Entertainment budget, focusing on cost management and budget control
• Provide daily leadership, coaching, development, and mentoring for all direct reports; Direct reports include: 
  • Cruise Director in Training
  • Assistant Cruise Director
  • Manager, Youth Activities
  • Manager, Port Adventures
  • Manager Entertainment Technical
  • Entertainment Operations Assistant
• Responsible for directing all Guest events and onboard entertainment 
• Serve as the primary communicator for ship wide announcements
• Ensure daily schedule of events and activities onboard and ashore in ports of call proceed as scheduled; make necessary adjustments, taking into account Guest count, Guest mix, weather, etc.; provide timely information to Guests on necessary changes
• Oversee implementation, execution and day-to-day delivery of Guest service; Lead team in focusing on Guest Satisfaction Measurement, appropriate cruise and quarterly targets, enhancements to the Guest/Crew experience while maintaining a high level of consistency in current product
• Promote revenue-generating opportunities to maximize business results as well as Guest satisfaction
• Partner with Marketing/Promotions and onboard departments to plan and execute special events
• Facilitate department meetings
• Integrated focus on leadership development and succession planning
• Partner with Human Resources and Labor Management; Responsibilities include, but are not limited to: 
  • Managing personnel files
  • Conducting performance reviews, including discipline as needed
  • Ensuring Project Onboard compliance
  • Onboard training, new hire and developing leaders
  • Crew recognition and communication 
• Communicate with VP-Entertainment Operations regarding consistency of operation between ships, show quality, Crew scheduling, team performance, etc. 
• Partner with shore side Entertainment/Port Adventures Operations Leadership, Recruiting and Scheduling regarding returning leaders and future openings