Client Services Manager

Ready to take the lead in delivering impactful, creative solutions for one of the most iconic brands in the outdoor industry? As a Client Services Manager working at Bass Pro Shops' Base Camp, you'll be at the heart of the action, managing high-profile creative projects, collaborating with top-tier marketing and creative teams, and shaping brand experiences that resonate with millions of outdoor enthusiasts. If you're a seasoned project manager with a passion for building client relationships and driving results, this is your opportunity to thrive in a dynamic, fast-paced environment.

What You’ll Do:

• Be the Bridge: Serve as the main liaison between the Bass Pro Shops Brand Creative team and Quad’s internal teams, ensuring seamless communication and execution of large-scale, exciting projects that bring the brand’s vision to life.


• Lead High-Impact Projects: From concept to completion, you'll manage multi-channel campaigns—across print, digital, photography/videography, and in-store signage—that reach Bass Pro’s loyal customer base.


• Own the Strategy: Collaborate with the Associate Creative Director to develop strategic objectives, craft creative briefs, and set project goals, driving meaningful results for the brand.


• Collaborate & Innovate: Work hand-in-hand with client brand and marketing teams, and Quad’s creative minds, ensuring that every project exceeds expectations and delivers on Bass Pro’s brand promise.


• Drive Client Success: Foster long-term, growth-oriented partnerships by anticipating client needs, proactively improving processes, and ensuring timely, flawless execution of all deliverables.


• Champion Excellence: Monitor quality and performance, ensuring that all projects meet the highest standards of creativity, strategy, and execution.

Why You’ll Love This Role:

• Work with an Iconic Brand: You’ll have the unique opportunity to manage creative projects for Bass Pro Shops, a name that is synonymous with adventure, outdoor culture, and retail excellence.


• Lead with Impact: As a key player in the Brand Creative team, you’ll influence the direction of creative campaigns that connect deeply with customers across multiple channels.


• Collaborate with Top Talent: You’ll work closely with passionate creatives, marketing experts, and account leaders to bring fresh, bold ideas to life.


• Grow & Thrive: You’ll enjoy the perfect blend of strategic thinking, hands-on project management, and client relationship building, with plenty of opportunities to develop your career.

What We’re Looking For:

• Experienced Leader: You’ve got 6+ years of experience managing client relationships and leading projects in an agency or internal creative department, with a focus on retail or corporate marketing.


• Strategic Mindset: You’re adept at translating client goals into actionable plans, developing briefs, and managing resources for maximum impact.


• Master Communicator: With your strong verbal and written communication skills, you’ll effectively align both clients and internal teams around a shared vision.


• Team Player: You have a knack for fostering collaboration and teamwork across multiple departments, driving results while maintaining a positive, proactive attitude.


• Creative & Analytical: You bring a balanced approach to problem-solving, always ready to adapt, optimize, and innovate to meet evolving project needs.

What You’ll Gain:

• Exciting Challenges: You’ll manage fast-paced, large-scale projects for a major brand, working in a creative, results-driven environment where no two days are the same.


• Room to Grow: With opportunities to expand your leadership role, contribute to strategic planning, and make a lasting impact, you’ll be part of an innovative team that values growth and development.


• A Vibrant Workplace: At Bass Pro Shops Base Camp, you'll be surrounded by a culture that values adventure, teamwork, and creative thinking. Your role will directly shape how the brand is represented to millions of customers nationwide.

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