Central Reservations Agent

The Central Reservations Agent should be enthusiastic about working in a fast-paced sales and customer service environment.  The Agent will provide efficient, accurate, informative and friendly service to all Tamarack guests. The role of the Agent is to match and book lodging and resort products/services for guests in advance of their visit. This person will be up to date on all Tamarack products, discounts and promotions, and will provide guests with their best purchase options for the duration of their stay; including lodging accommodations, lift tickets, season passes, rental equipment, lessons, spa services, guided services and dining. 

Product, resort sales, service and system training will be provided. Compensation is hourly plus commissions on consumed sales and bookings made without error. Central Reservations Agent is a seasonal position with opportunities for promotion within the department and resort.

Tamarack’s opportunities are boundless.

For forward-thinking outdoor appreciators with refined taste, Tamarack is the all-season ski, golf, and lake resort that delivers abundant, accessible experiences and modern amenities. Experience boundless natural beauty and exploration, while creating memories and building a like-minded community. Explore our 3,600 acres of mountain, meadow, and lake featuring 33 miles of hiking and biking trails, 2,800 vertical drop, 1,350 skiable acres, Osprey Meadows Championship golf course, and lake side marina. No matter why you come, be free and belong!

• Ensure Tamarack Resort standards of service are always delivered to guests, homeowners, and fellow employees.
• Be responsible for taking inbound calls, emails, and chat messages to Central Reservations. Make outbound calls to existing guests or past guests to assist with their vacation plans.
• Be knowledgeable and up to date on all products, events, discounts and promotional programs offered by Tamarack Resort.
• Operate as a sales representative, matching guests’ needs to the correct product and offering ancillary products on every opportunity.
• Meet productivity and quality standards by setting clear and accurate expectations and ensuring reservations are free from error.
• Fully understand and be able to properly utilize all sales functions on the Tamarack Resort point of sale and booking systems.
• Be on time for all scheduled shifts, which may include weekends and holidays; and maintain acceptable attendance to ensure incoming calls are not abandoned.
• Respond to guest inquiries and requests from different communication channels and resolve issues in a timely, friendly, and efficient manner.
• Summarize and quality control bookings made over the phone and online.   
• Complete closing procedures required at the end of each shift.
• Provide guests with accurate lift status, weather conditions and details on current or upcoming mountain events. 
• Assist with special projects and perform other duties and responsibilities as assigned. 
• Have fun! Create relationships and a professional rapport with Tamarack Resort guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must enjoy working and interacting with Tamarack Resort guests and other Tamarack employees.
• Previous sales and service experience.
• Preferred experience in a Property Management System and Point-of-Sale system. 
• Ability to handle and manage confidential information.
• Ability to multitask while maintaining organization and attention to detail.
• Ability to solve problems and see resolutions through to the finish with guest satisfaction.
• Must be over 16 years of age.