Business Development Coordinator - (Hybrid)

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office was won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

Role Title: Business Development Coordinator- (Hybrid)

Job Summary:  Join the Home Office Team of the number one seller of Franchise Travel in the United States for 18 years in a row, with a growing footprint in all 50 states. We’re looking for a Coordinator for our Business Development team able to multi-task and streamline processes for greater efficiencies. This role, hybrid and based in Coral Springs, FL. Headquarter office, will be responsible for providing support to ensure efficient operation within the Business Development team.  The goal is to coordinate several ongoing tasks and other special projects for the team.  It will also act as a backup for any of the BD Coaches in the different Regions as needed.     

Responsibilities:

• Manage all requests for booking transfers from corporate number to travel advisor level for existing Cruise Planners advisors and New Franchisees.


• Coordinate and manage master calendar for weekly educational events with supplier partners provided by Sales Team including filling all event dates as early in the year as possible, communicating with Sales on suppliers who have not secured an event date, securing meeting space, ensuring all AV equipment is ready, presentation is received, confirming their attendance at least 2 weeks in advance and rescheduling as needed.


• Coordinate participation of suppliers in BD Group sessions and ensure all needed information is collected and is available in a timely manner including participants Bio’s, agenda topics, final presentations, zoom meeting setup.


• Upload Star University class photos to advisors’ profile and send out pictures to those advisors who did not collect them during Star U.


• Assist Business Development Team with new advisors who need to fast track and start the qualification and sales process immediately, for example experienced advisors who are new franchisees. Assistance includes guiding new advisors on how to make a new booking and entering information in CPMaxx and proprietary vendor software if available after initial registration.


• Manage a business jumpstart program for current Twinkling Star advisors with the goal of providing special focus to re-engage them in selling travel. Coaching calls and business reviews would adjust based on needs but will be like new advisor training.


• Assist Business Development Team as a floating Business Development Coach and provide backup and assistance with Coaching Calls, Business Reviews and leading Business Development Group Sessions for all Regions as needed.


• Assist with research and other special projects as needed.


• Cruise Planners Updates Meeting facilitator (every Wednesday).


• Other related duties as assigned.

The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.

Competencies:

• Travel advisor/industry product knowledge and previous travel industry experience Must be able to manage a territory, build relationships within region and motivate others to achieve sales goals


• Excellent verbal and written communication skills


• Strong organizational skills with an ability to multi-task in a team environment


• Proficient in Word, Excel, Outlook, MS Teams, PowerPoint, Zoom and other travel industry software


• Relationship management and interpersonal skills

Requirements:

• Bachelor's Degree Preferred


• 5+ years relevant experience

This is a hybrid role (Mondays and Fridays – remote and Tuesdays-Thursdays on-site)

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.