Assistant Cruise Director

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do.  As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As an Assistant Cruise Director you will partner with the Cruise Director to oversee the daily operation of all entertainment and adult/family programming. You will provide the master entertainment schedule and oversee ship-wide guest communication and collateral while partnering with onboard leaders.

You will report to the Cruise Director

Level: Senior Officer

This is a SHIPBOARD role.

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short and Long-term Disability, Life Insurance and Retirement Savings Plan Option

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

• Minimum of five years experience in a leadership role

• Minimum five years experience working within a position that focuses on hosting experience, stage experience and public speaking skills

• Previous ship operations experience in role of Cruise Director, Assistant Cruise Director or similar

• 5+ years of experience leading and motivating a team

• Good understanding and respect for Entertainers

• Look for Guest interactions while displaying boundless amounts of enthusiasm

• Relate well to audiences of all ages and demographics while offering a passion for engaging an audience in entertaining program and event

• Microphone skills, team skills, detailed, flexible, and committed to Guest Satisfaction

• Maintain performance quality and the ability to perform rehearsed roles, including scripts

• Perform in environments that have pyrotechnics, chemical smoke, haze, fog, dry ice, and other special effects

• Oversee the day to day operation of all onboard Entertainment, inclusive of Cruise Staff and Adult & Family Programming, Character programing and Leadership, Mainstage Cast and Stage Manager, as well as the Entertainment Integration Manager and all printed collateral/ digital signage - providing leadership, coaching and development for all direct reports
  • Direct reports include: Senior Entertainment Manager, Stage Manager, Character Manager, Crew Engagement Manager and Entertainment Integration Manager
  • Dual direct reports include Entertainment Hosts, Cruise Staff, Mainstage Cast and Character performers.
• Provide master Entertainment schedule, including but not limited to all Guest and ship wide communication and collateral
• Responsible for onboard Bingo program and revenue targets

• Be prepared to cover for Cruise Director in all aspects of this position
   

• Partner with Manager, Port Adventures and aquatics to ensure smooth dispatch operation (involving Cruise Staff/ Entertainment Hosts) on port days
• Responsible for overseeing all music offerings
• Partnering with Entertainment Technical team to ensure balance of background music, moving/set-up of musician equipment, costuming needs, etc.
• Overseeing music sets throughout the ship in all venues, inclusive of outer deck/ dining areas, and Castaway Cay.
• Communicate with Cruise Director and shore side Director, Entertainment Operations regarding consistency of operation between ships, show quality, Crew scheduling, team performance, etc.
• Manage performance and show-related issues, including procedures and show quality
• Assist in overseeing onboard Adult & Family operational budget
• Partner with Cruise Director, Guest Communications Manager and Entertainment Integration to gather information for the Personal Navigator all other onboard printed collateral; draft, edit, proof and publish
• Maintain open communication with all partners on the daily schedule of ship events and shows seeing that all changes are accurately reflected and followed through on
• Partner with Marketing/Promotions and onboard departments to plan and execute special events
• Partner with shore side Director, Entertainment Operations, Recruiting, and Labor Scheduling regarding returning Crew and future openings
• Facilitate department meetings
• Provide leadership for all direct reports; responsibilities include, but are not limited to:
  • Managing personnel files
  • Conducting performance reviews, including discipline as needed
  • Ensuring Project Onboard compliance
  • Monitoring STAR, while making necessary corrections
  • Onboard training, new hire and ongoing
  • Succession planning
  • Crew recognition and communication