ABOUT US
We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.
HOW YOU’LL WORK
We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.
We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.
PERKS
- After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
- You also get 2 weeks a year where you can work from anywhere in the world, your choice.
- To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
- Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.
POSITION SUMMARY
The Affiliate Program Administrator is responsible for overseeing and optimizing The Travel Corporation’s affiliate programs on our affiliate platforms. This role will be responsible for accurate tracking of affiliate activities, managing payment processes, and maintaining platform applications. The Administrator will also monitor fraud and compliance issues and collaborate with teams across different selling regions to address and research order inquiries.
KEY RESPONSIBILITIES
Affiliate Platform Management
- Platform oversight: act as the primary contact for managing affiliate marketing programs to ensure they are operating efficiently and effectively.
- Oversee the installation, configuration and maintenance of the affiliate marketing applications, assets and tools.
- Oversees and processes manual corrections, modifications and reversals of actions.
- Collaborate with platform providers to stay informed of new functionalities and enhancements.
- Create a feedback loop for the team to coordinate the integration of new system features that align with the business objectives and improve program performance.
- Manage affiliate applications and serve as the point of contact for chats, emails and calls of general inquiry to the affiliate program.
- Support the Affiliate Manager and Rep Manager with outreach.
- Responsible for monthly billing and payment process for the brand and the partners.
Tracking and Reporting
- Review tracking reports to ensure accurate attribution, identify leapfrogging and identify trends of malicious traffic.
- Collaborate with internal teams to address any potential tracking or validation issues that users may be experiencing.
- Monitor performance-based incentives or bonuses to support the Rep Manager and Affiliate Manager.
- Generate and analyse performance reports, identifying trends, anomalies and areas for improvement in the affiliate program.
Fraud/Compliance
- Monitor affiliate activities for violations of brand guidelines, program terms or promotional activities.
- Ensure adherence to legal, regulatory and company policies, including affiliate program terms and conditions.
- Communicate compliance updates and requirements with partners and internal teams.
Regional Coordination
- Collaborate with teams in other selling regions to address and research order inquiries and issues.
- Share best practices and insights with regional teams to optimize affiliate program performance globally.
- Monitor the data transfer of Trip Manager transactions to ensure the tracking and attribution of traffic is accurate for partners, in collaboration with On Road team.
Communication and Training
- Build relationships and handle communications and feedback loops with key internal and external stakeholders, including channel and platform partners, agencies, etc.
- Collaborate with the design and content teams to create high-performing promotional materials for affiliates.
- Maintain thorough documentation of platform and program changes, new features and their impact on operations. Share this information with relevant stakeholders to ensure alignment and understanding.
- Support the Affiliate Manager and Rep Manager with newsletter communications and event management including promotional events, trainings & recruiting events.
Competencies
- Problem-Solving: Reflects critical thinking and creative problem-solving skills.
- Collaboration: Falls under teamwork and interpersonal effectiveness.
- Organizational Abilities: Relates to planning and organizational skills.
- Accountability: Represents responsibility and reliability.
- Self-Motivation: Demonstrates drive and initiative.
Experience
- 1-2 years experience as an affiliate specialist or coordinator or similar role
- Working knowledge of affiliate platforms like Impact Radius, CJ, Awin, or similar required.
- Travel industry experience is not required. Passion for travel is a plus.
- Strong analytical skills and the ability to interpret data to drive decisions.
- Bachelor’s Degree in communications, business analytics or related field.
- Excellent communication and relationship-building skills.
- A proactive problem-solver who thrives in a fast-paced environment.
- Knowledge of API management and data feed setup (preferred but not required).
- Salesforce experience is a plus.
The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.