Administrative Reservations Agent

For one of our clients, we are looking for a detail-oriented and organized Administrative Reservations Coordinator to join their growing team.

As an Administrative Reservations Coordinator, you will play a crucial role in supporting their operations by efficiently overseeing the reservation processes and providing administrative assistance to ensure the smooth functioning of their business. The ideal candidate is a proactive and customer-focused individual with excellent organizational skills and attention to detail.

Taken

Reservation Management:

• Update and maintain accurate reservation records in their system
  


• Communicate effectively with clients to confirm details regarding room, flight, and custom requests
  


• Update reservation requests with vendors as diving operators & hotel & transfer companies
  


• From time to time, physically assist front-of-house with check-ins of groups and/or during lunch breaks
  

Administrative Support:

• Assist with general administrative tasks, including e-filing, excel data entry, and following up with clients on automated deadline notifications
  


• Updating the various dedicated reservations software systems
  


• Verify cancelations and room releases before deadlines
  


• Collaborate with other team members to ensure seamless coordination of tasks
  

Financial Support:

• Draft client invoices and provide custom payment links
  


• Verify final vendor invoices and record payments
  


• Close the End-Of-Day drawer for website payments
  

Quality Assurance:

• Ensure accuracy in reservation details and follow up on discrepancies
  


• Work closely with the reservations agents to resolve any issues that may arise
  


• Serve as the second set of eyes to ensure all reservations, amendments, and cancelations are followed up on and processed
  

Requirements