Front Desk/Customer Support

Description:

At Richardson Sports, we're a nationally recognized headwear and apparel powerhouse, and we're looking for motivated, high-energy team players to join our customer support roster.

What We Offer:

FREE Medical and Dental Benefits once you’re in the lineup! A team-first, positive workplace culture that promotes creativity, hustle, and a can-do attitude. We offer top-tier amenities to keep our players on top of their game: in-house barista, gym (with membership discounts), two cafeterias, and much more!

Position Summary:

We’re looking for a Front Office MVP who is ready to bring their A-game to our team! The ideal candidate will be an energetic, professional, and detail-oriented individual who’s skilled at calling the shots and making sure everything runs smoothly. You’ll be the first face our visitors see, so stellar customer service is key. You’ll handle incoming calls, connect the dots across departments, and help manage orders, all while keeping our customer relationships strong. There’s room for growth and advancement, so if you’re ready to step up to the plate, we want you on our team!

Front Desk Playbook:

Answer calls with the precision of a top pitcher, always upbeat and professional. Transfer calls to the right teammate or department, hitting the right mark every time. Keep the switchboard running smooth like a well-oiled machine when handling on-hold calls. Greet visitors with a winning smile and professional demeanor—you're the face of Richardson Sports!

Keep the front desk area looking sharp and ready for game day.

Order Processing:

Knock it out of the park with accurate and timely processing of blank stock orders coming through the website, fax, or email.

• Communicate seamlessly with dealers, pitching them the right info about product availability, delivery times, and any other important game stats.

Master the playbook of Richardson’s products and services, ensuring you can answer questions and provide solutions with confidence.

• Troubleshoot like a closer—step in to resolve any issues, keeping the customer’s trust and our relationships strong.
• Handle all dealer communication, from tracking and back orders to inventory checks and sensitive account information, with accuracy and care.

Requirements:

Top-notch communication skills—both written and verbal—ready to call the plays and relay the game plan. At least one season of customer service experience under your belt, ready to step up to the plate. Strong problem-solving and analytical skills—think like a coach making key game-time decisions. Ability to handle sensitive info with the discretion of a team captain.

Ability to communicate, present, and influence effectively across all levels—no matter the team position. Proven experience with MS Office—you’ve got the tech tools to run the game.

Experience in delivering customer-focused solutions, adjusting strategies based on what the team (or customer) needs.:

Proven ability to juggle multiple projects, always keeping your eye on the ball and paying close attention to every detail. Excellent listening, negotiation, and presentation skills—you know how to keep your team engaged and make your pitch. High School Diploma or GED required, but college experience is a bonus for those looking to go pro.

Bilingual in Spanish and English preferred—because every great team has players who can communicate in multiple languages. This full-time position offers a fun, game-day atmosphere, opportunities to advance to the big leagues, and a competitive compensation package with full benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local laws.