YC-Ski Patrol Supervisor

Purpose:  The purpose of the Ski Patrol Supervisor is to:

The Ski Patrol Supervisor will assist the Ski Patrol Manager and Assistant Managers in supervising the Ski Patrol Department in all aspects of the YC Ski Patrol Operations as outlined in the Ski Patrol Manual and the Duties and Responsibilities below.  The Ski Patrol Supervisor should be able to perform all YC Ski Patrol duties as written in the Ski Patrol job description.  In the Manager’s and Assistant Manager’s absence, the Supervisor will supervise and manage the Ski Patrol staff following ski patrol policies and procedures.

Major Responsibilities

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.

• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Slope Safety

Help manage a consistent signage, fencing, hazard marking and padding program;

Understands and helps implement a risk management policy meeting YC insurance company and industry standards;

May interact with grooming department to assess slope conditions;

Assists Snow Safety department in implementing avalanche control and avalanche hazard assessment.

• Maintenance

Maintain inventories and direct maintenance of all ski patrol equipment, including uniforms, radios, toboggans, signage, pads, and patrol facilities.

• Medical

Assists in developing a strong EMS program providing CE hours, documentation, and certification for NR EMT, Montana EMT, CPR, and NSP and OEC;

Inventories medical equipment and supplies;

Oversee mountain placement of medical gear and organization of the first aid room.

Maintains required Incident Report records.

• Training

Assists in the development of a season long skills improvement program, as well as a strong mentoring program, to create a highly skilled and motivated patrol team;

Assists patrol duties which include training and documentation of chairlift evacuations, first aid, sweeps, toboggan handling, communications, and snowmobile use;

• Personnel Management

Excellent interpersonal skills which include: The ability to build and maintain effective professional rapport with everyone on the team. A history of being trustable with sensitive information, maintaining positive perspective with and of others, and supporting and collaborating for shared growth. Ability to customize verbal and non-verbal communication to serve needs of the program, team, and individuals involved while including awareness of desires of the program, team, and individuals involved. Ability to collaborate with all other team members with a variety of skills and experience. Demonstrates a high degree of self-awareness. Navigate interpersonal conflict respectfully and efficiently.

• Administrative

Compiles and retains medical, IIT, and other incident records;

Regular communication with Ski Patrol and Snow Safety Managers;

Maintains employee records;

Assist with scheduling.

Other Duties and Responsibilities

• Supervises daily on-mountain activities and operations.
• Ability to both give and receive feedback that is timely, constructive, emotionally sensitive, and actionable.
• Lead with a positive mental attitude and gratitude. Look for opportunities for growth, maintain optimistic perspective in interpersonal dynamics. Balance change and stability towards common goals.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.

• Maintain a positive, supportive, and respectful attitude. Maintain poise under pressure.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Ability to simultaneously hold multiple perspectives such as among needs and desires, members and guests, self, team, program, company, and industry.
• Maintain privacy of our Members at all times.
• Always maintain a clean and neat appearance.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.

• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.
• Possessing and then maintaining the qualifications and skills of a YC Ski Patroller;
• As time and conditions permit, assist the ski patrol in daily operations such as run checks, medical        emergencies, shoveling, and sweeps.
• Operate Yellowstone Club motor vehicles, equipment and snowmobiles for safe and efficient transportation and work needs.
• Enforce operational, maintenance, and safety rules;
• Foster excellent member and guest relations and provide top quality service;
• Pursue proficiency in all aspects of managing skills;
• Maintain effective communication to ensure effective inter-departmental relations to ensure a harmonious mountain operation for members, guests, and employees.
• Comply with all Yellowstone Club policies and procedures and assure that all subordinate employees do the same.

• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education Required

High school diploma, GED or vocational training or job-related course work required.

A minimum of four years of professional ski patrol experience at a class A, or equivalent, Ski Resort. A minimum of one to two years in a leadership or supervisory role.

Experience/Education Preferred

BA or BS from a 4 year accredited university

Certificates & Licenses

Valid State Driver’s License, NREMT, MT State EMT, ATF&E Employee Possessor