Retail Rock Climbing Associate

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an

experience:

, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these

experience:

s, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today! OVERVIEW: ROLE

RESPONSIBILITIES:

As a Climbing Associate, you will drive the engagement, training and

education:

al programs for both teammates and customer in all aspects of climbing. As a climbing associate, you are responsible for monitoring climbing activities and providing assistance to climbers. You will direct the workflow and oversee the daily operations of the climb department under the direction of the Lead within your department and the Assistant Store Manager.

Additional

responsibilities:

include driving results, ensuring Company standards, and assisting in other operations as needed.

• Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company’s service and selling standards.
• Ensure the customer

experience:

includes product experts who provide consultative advice while demonstrating excellent product knowledge. Instruct climbing techniques for explores of all ages and

experience:

levels. Teach instructional lessons as needed or requested. Uphold company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing

requirements:

, price changes, replenishment and recovery processes, in-stock, etc. Assist Climbing lead with team-building events at the rock wall with guides Operations: Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect.

Take an all-hands-on-deck approach to support the team across the store.

• Perform other tasks as assigned by management.

Physical Security & Safety: Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and field.

• Ensures the safety and security of teammates, athletes and property per local regulations.
• Ensure all certifications are completed and up to date.

TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete

experience:

Here are the traits we look for in our store teammates: Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented

QUALIFICATIONS:

Prior retail

experience:

preferred Climbing certification required Applicants must be at least 18 years old to comply with applicable labor laws and job-specific

requirements:

Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors. ACHIEVING SUCCESS AT DICK’S SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best.

That means learning, growing, advancing and exploring new

experience:

s. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new

experience:

s. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best.

What we:

bring to the game is

what we:

believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.