Housing Manager

Description:

At Devil’s Thumb Ranch, we aim to deliver an exceptional Colorado experience for both guests and employees. Our culture values rugged individualism, teamwork, and a deep connection to nature. Located in Grand County, our team enjoys access to Rocky Mountain National Park, Grand Lake, Lake Granby, and Winter Park Ski Resort. This role offers the unique opportunity to live and work in a beautiful setting while supporting our employees through a strong, well-managed housing program and access to affordable on-site accommodations.

Principle Purpose of Job The Housing Manager is responsible for overseeing the day-to-day operations of employee housing and related support services to ensure a smooth, organized, and positive experience for all employees. This role manages housing communications with new hires, oversees housing assignments and rent ledgers, supervises the Resident Advisor (RA) team, and ensures housing facilities are safe, clean, and well maintained. The position also provides oversight of the shuttle team and HR company vehicles, supporting reliable transportation and operational efficiency while partnering closely with the HR team to enhance employee experience and retention.

Essential Duties and Responsibilities:

• Communicate with new hires regarding housing availability, assignments, expectations, and move-in logistics.
• Manage employee housing assignments, placements, and overall occupancy to ensure efficient utilization of space.
• Maintain accurate housing records including tenant agreements, arrival tracking, databases, and documentation.
• Review housing agreements with tenants, obtain signatures, and ensure proper filing and compliance.
• Oversee the accuracy of the housing rent ledger and ensure timely communication of housing deductions to Payroll.
• Manage move-in and move-out processes including keys, linens, inspections, and room turnover.
• Prepare and distribute welcome materials and present housing expectations during employee orientation.

Supervise, train, schedule, and support the Resident Advisor (RA) team and coordinate cleaning schedules across housing facilities.

• Maintain a regular on-site presence within housing facilities and conduct routine walkthroughs to ensure cleanliness, safety, and policy compliance.
• Enforce housing policies consistently while fostering a positive, respectful tenant community.

Address tenant concerns, mediate conflicts, and escalate serious issues to HR leadership as appropriate. Respond calmly and effectively to emergencies, ensuring incidents are documented and communicated in a timely manner.

• Monitor housing maintenance needs and ensure timely submission and follow-up of work orders.
• Collaborate with Maintenance, Security, and Safety teams to identify and address safety hazards and facility concerns.
• Oversee the employee shuttle program to ensure reliable scheduling, communication, and service delivery.
• Provide oversight of HR company vehicles, including appropriate usage, cleanliness, reporting issues, and coordinating maintenance.

Partner closely with the HR team to support onboarding, administrative tasks, filing, and key coordination.

• Support a welcoming environment by helping new tenants acclimate and modeling professional conduct.
• Perform other duties as assigned by HR leadership.

Requirements:

High School Diploma or equivalent required. 2+ years of experience in a coordinator, manager, or leadership position in housing or HR related role. Prior supervisory experience or demonstrated leadership ability. Strong organizational skills and attention to detail. Advanced experience with Microsoft Office and comfort working with spreadsheets and databases.

Ability to handle sensitive situations with discretion and professionalism.

Experience with resident life, property management, HR, or working with young adults and multicultural teams is a plus.:

Strong communication, conflict resolution, and problem-solving skills. Ability to enforce policies while maintaining positive relationships. Valid driver’s license and clean driving record is required Must be at least 21 years of age. Ability to work a flexible schedule including evenings and weekends.

Ability to sit, type, and use a computer for extended periods. Ability to lift up to 50 lbs and perform light physical tasks. Ability to be available for urgent housing-related matters as needed.

Compensation Description:

$55,000–$65,000 per year, plus fully covered housing (valued at $25,000/yr). Compensation is competitive and commensurate with education and experience.

Benefits and Perks:

152 hours of Paid Time Off if FT, Year-Round employment status. Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually--if FT, Year-Round employment status. Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.

25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments. Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass. Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.

Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.