Community Manager Manufactured Housing Community and RV Park

Who Are We?

Investment Property Group is a private real estate investment and management firm headquartered in Park City, Utah, with additional offices in California, Minnesota, and Oregon. IPG owns and operates 150 properties across 13 states, including Multifamily, Manufactured Homes, and RV communities.

We are committed to supporting our team members through employee engagement, professional development, and a culture rooted in integrity. Join our team as we set new benchmarks in the industry, ensuring that our people thrive, and our communities remain places our residents are proud to call home.

Position Overview:

• Job Title: Community Manager
• Salary: $30.00 - $34.00 per hour, depending on qualifications, education, and prior experience
• Other Compensation: The position includes a 2-bedroom, 2-bathroom manufactured home. *Living on site is required*
• Schedule: Monday – Friday; 8am - 5pm
• Explore Brookhollow Estate: https://brookhollowipgliving.com/ [https://brookhollowipgliving.com/]

Job Description Summary

We are seeking a dedicated Community Manager to manage the day-to-day operations at our manufactured housing community, Brookhollow Estates (194 homes, 132 RV spaces), located in Kelso, WA. This role includes managing team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals and ensures that the operation of the property complies with company policies and procedures and other laws and regulations governing manufactured housing operations.

Key Responsibilities:

• Represent Investment Property Group in a positive and professional manner at all times.
• Oversee the operational integrity of a manufactured housing community and support staff to ensure the company meets financial performance and compliance.
• Enforce lease agreements, community rules, and regulations.
• Exercise commons sense, good judgement, and consistency with management related matters.
• Oversee the application process for new move-ins.
• Lead, coach, and motivate team members to ensure employees feel valued and empowered.
• Build and maintain positive relationships with on-site teams, colleagues, residents, vendors, and stakeholders.
• Ensure compliance with regulatory requirements, preparation, and submittal of reports to partner agencies.
• Ensure that all property staff adheres to the policies and procedures.
• Oversee the collection of rents and other monies and completes bi-monthly deposits of all monies collected.
• Review all delinquent accounts, resident receivables, and accounting reporting.
• Conduct interviews, hires, training, evaluations, development, and discipline of all on-site staff.
• Meet with and responds to resident concerns and grievance requests.
• Liaison with local community development agencies and law enforcement.
• Adhere to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
• Ensure site staff responds to resident requests or complaints.
• Manage legal work-up for property.

Qualifications & Requirements:

• 1+ years’ experience managing a manufactured housing or multifamily community of 100+ units.
• Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members.
• Exceptional time management and problem-solving skills.
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic.
• Experience with rent collection and delinquency management.
• Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property.
• Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement.
• Ability to handle complaints and ensure community standards are upheld.
• Strong verbal and written communication skills to interact with tenants, contractors, and local authorities.
• Familiarity with property management software and basic accounting systems.
• Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates.

What Will Make You Stand Up:

• You thrive in a lively environment with frequent interruptions and can quickly refocus on tasks.
• You are approachable and friendly, making residents feel welcome when they stop by the office.

Benefits:

• Comprehensive benefits package including Medical, Dental, and Vision insurance, Life Insurance, Health Savings Account, Employee Assistance Program, and more
• 401k with company match
• Accrued 4-weeks of paid time off (PTO)
• Employee Referral Program

We are a growing property management company with new opportunities emerging every day. Explore our open positions [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=eb3123fa-6577-4211-81e9-1bb443400535&ccId=19000101_000001&lang=en_US&selectedMenuKey=CareerCenter] to find your next opportunity. Don’t see the right fit today? Check back soon - your dream job could be posted tomorrow!

WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER:

Investment Property Group is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, creed, religion, sex, national origin, ancestry, age, marital status, protected veteran status, sexual orientation, gender identity or expression, genetic information, physical or mental disability or medical condition as defined by applicable equal opportunity laws. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive.